Operations Solutions Analyst I

CareFirst BlueCross BlueShield; Baltimore (MD); On-site; USD 47,000 - 94,000; Full time

Job summary

CareFirst BlueCross BlueShield in Baltimore, MD seeks an Operations Support professional to obtain facts, analyze issues, design solutions, and document tests. You’ll support customers with operating information, provide training, and help create SOPs and critical documentation.

The role emphasizes problem solving, strong communication, and the ability to work independently while meeting tight deadlines in a dynamic environment.

Qualifications

• Ability to recognize, analyze, and solve a variety of problems.
• Proficient in Microsoft Office and similar applications.
• Organized and detail-oriented while meeting strict deadlines.
• Excellent written and verbal communication.
• Ability to work independently.
• Meet deadlines and handle multiple customer service demands.

Responsibilities

• Research and resolve system problems by analyzing facts and root causes.
• Provide operating information to customers and train users.
• Contribute to SOPs and essential documentation.
• Develop and verify testing methods; document results.
• Stay current with training and technical publications.

Skills

Problem solving

Communication

Independent work

Time management

Customer service

Deadline compliance

Education

Bachelor's Degree in Business Administration

4+ years relevant work experience in lieu of Bachelor's

Tools

Microsoft Office

Job description

CareFirst BlueCross BlueShield in Baltimore, MD seeks an Operations Support professional to obtain facts, analyze issues, design solutions, and document tests. You’ll support customers with operating information, provide training, and help create SOPs and critical documentation.

The role emphasizes problem solving, strong communication, and the ability to work independently while meeting tight deadlines in a dynamic environment.