Functional Anayst I (Hybrid)

CareFirst BlueCross BlueShield; Baltimore (MD); On-site; USD 47,000 - 94,000; Full time

Job summary

CareFirst BlueCross BlueShield in Baltimore, MD seeks an Operations Support professional to obtain facts, analyze issues, design solutions, and document tests. You’ll support customers with operating information, provide training, and help create SOPs and critical documentation.

The role emphasizes problem solving, strong communication, and the ability to work independently while meeting tight deadlines in a dynamic environment.

Qualifications

• Ability to recognize, analyze, and solve a variety of problems.
• Proficient in Microsoft Office and similar applications.
• Organized and detail-oriented while meeting strict deadlines.
• Excellent written and verbal communication.
• Ability to work independently.
• Meet deadlines and handle multiple customer service demands.

Responsibilities

• Research and resolve system problems by analyzing facts and root causes.
• Provide operating information to customers and train users.
• Contribute to SOPs and essential documentation.
• Develop and verify testing methods; document results.
• Stay current with training and technical publications.

Skills

Problem solving

Communication

Independent work

Time management

Customer service

Deadline compliance

Education

Bachelor's Degree in Business Administration

4+ years relevant work experience in lieu of Bachelor's

Tools

Microsoft Office

Job description

PURPOSE:

Provides Operations Support by obtaining facts; analyzing problems; designing solutions; developing testing methods; conducting and documenting tests; providing operating information to customers.

Resp & Qualifications

PURPOSE:

Provides Operations Support by obtaining facts; analyzing problems; designing solutions; developing testing methods; conducting and documenting tests; providing operating information to customers.

Essential Functions

• Research and improve operations by examining and researching systems problems by obtaining facts, analyzing problems/identifying root cause recommending and facilitating resolution.
• Supports operations systems by providing operating information to customers; answering questions; providing training.
• Contributes to operations analysis and organization success by welcoming related, different, and new requests; helping others accomplish job results, development of Standard Operating Procedures (SOP) and other essential documentation.
• Verifies operations systems by developing testing methods; conducting and documenting tests.
• Improves operations analysis job knowledge by attending training sessions; reading technical publications.

Qualifications

Education Level:

Bachelor's Degree in Business Administration OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience:

2 years experience in (level 2 or above) operational role.

Knowledge, Skills And Abilities (KSAs)

• Ability to recognize, analyze, and solve a variety of problems.
• Highly proficient in Microsoft Office and similar applications.
• Organized, detail-oriented while meeting strict deadlines.
• Excellent communication skills both written and verbal.
• Demonstrate ability to work independently.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range:

$47,448 - $94,237

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

Physical Demands

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship