Operations Excellence Analyst

Southcarolinablues; Columbia, Northern (SC, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement savings plan with 5%

Subsidized health plans and freevision

Life insurance

Paid annual leave

Nine paid holidays

On-site cafeterias and fitness centers

Wellness programs and discount

Tuition assistance

Continuing education funds

Service recognition Merit Plan

Job summary

BlueCross BlueShield of South Carolina is seeking an analyst to evaluate policies, procedures, forms and reports, and recommend operational improvements. This onsite role is based in Columbia, SC with standard M-F hours.

You will analyze data, generate reports, train staff, maintain procedures, and coordinate with management across projects. A bachelor’s degree or equivalent experience is required; DB2, Cohere Health, Genesys, TNAV and Excel skills are preferred.

Qualifications

• Required Education: Bachelor's degree OR 4 years job related work experience or Associate's and 2 years job related work experience
• Required work experience: 2 years of data analysis or related operations experience
• Preferred Education: Bachelor's degree-in Business, Healthcare or other job related field
• Preferred Work Experience: 2 years-of healthcare or insurance data analysis experience
• Preferred Software and Other Tools: DB2 skills. Knowledgeable of Cohere Health, Genesys, TNAV, and document distribution systems. Ability to work in Microsoft Excel and other Microsoft applications.

Responsibilities

• Evaluates existing procedures and processes to make recommendations for improvement
• Monitors reports to assess the impact of performance on key measures
• Provides reports and/or analyses of internal performance metric for various projects as well as for individual performance against those metrics
• Assists in the implementation and maintenance of systems or processes to include testing
• May manage and relay the purpose, scope, and status of each implementation to management
• Develops and maintains written procedures within departmental and organizational standard
• May document and streamline automated procedures into end-user training material
• Conducts workflow and process audits of staff and reference materials as needed
• Works with staff and manager to research and document errors, progress, performance or other metrics to assess efficiency
• Provides training for new employees and ongoing training as workflow efficiencies are revised
• Generates data to prepare reports and maintain databases and/or requests reports on specific statistics in order to analyze trends
• Maintains area reports
• Quality check records affecting accuracy of reports by researching and testing processes and methods
• Maintains close contact with management to provide updates on any issue/projects
• Completes special projects and informs management of any trends or changes in statistical reports
• May serve as liaison between the department and other internal/external groups

Skills

Data analysis

Process improvement

Reporting

Training

Education

Bachelor's degree

Associate's degree

Tools

DB2

Cohere Health

Genesys

TNAV

Microsoft Excel

Job description

BlueCross BlueShield of South Carolina is seeking an analyst to evaluate policies, procedures, forms and reports, and recommend operational improvements. This onsite role is based in Columbia, SC with standard M-F hours.

You will analyze data, generate reports, train staff, maintain procedures, and coordinate with management across projects. A bachelor’s degree or equivalent experience is required; DB2, Cohere Health, Genesys, TNAV and Excel skills are preferred.