Operations Support

eTeam; Baltimore (MD); Hybrid; Full time

Job summary

An established industry player is seeking an Operations Support professional to join their team in Baltimore. This role begins on-site before transitioning to a hybrid model, allowing flexibility while ensuring effective collaboration. The ideal candidate will excel in communication, attention to detail, and problem-solving, supporting client service associates and managing paperwork efficiently. If you thrive in a dynamic environment and possess the ability to juggle multiple tasks while maintaining accuracy, this opportunity is perfect for you. Join a forward-thinking company and contribute to impactful operations.

Qualifications

• Strong written and verbal communication skills are essential.
• Ability to prioritize project activities and follow up on progress.

Responsibilities

• Process incoming and outgoing paperwork including mail and facsimiles.
• Support client service associates and operational personnel.

Skills

Written Communication

Verbal Communication

Attention to Detail

Problem Solving

Data Analysis

Education

Bachelor's Degree

Tools

MS Word

Job description

Role: Operations Support
Duration: 12 Months
Location: Baltimore MD

- Role starts on-site and then transitions to a hybrid role, 3 days in office.

Interviews:
- One round via video conference.

Education:
- Bachelor's degree preferred, but not required.

Duties may include:

1. Processing incoming and outgoing paperwork including mail and facsimiles.
2. Support client service associates and operational personnel.
3. Checking inbound client documents for accuracy, notating all activities on the account, and submitting accurate forms for final processing to service center.
4. Make outbound contact both in writing and verbally with clients concerning paperwork.

Requires:

1. Ability to define and prioritize project activities and follow-up on project progress.
2. Strong written and verbal communication skills, strong working knowledge and proficiency in the appropriate computer programs such as MS Word and database input is essential, knowledge of financial services field.
3. Must be able to learn quickly and to engage in a number of detailed tasks at once.
4. Must have strong flexibility in regard to the duties assigned and problem-solving skills, be able to work independently.

Top Skills:

1. Strong written and verbal communication.
2. Attention to detail.
3. Problem solver.
4. Demonstrates excellent attention to detail when analyzing or interpreting data.
5. Displays well-developed ability to comprehend, reason and process complex data.
6. Breaks down problems/issues into smaller, more manageable parts.
7. Asks appropriate questions to source and validate data in order to support comprehensive analysis; consult subject matter experts where needed.
8. Combines clear and appropriate escalation with suggestions on appropriate risk reduction strategies.
9. Listens attentively, asks exploratory questions, and paraphrases.

SS POC: Aaron Lorton