Operations Site Lead (Austin)

HireArt; Austin (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Workspace/home office setup

Company supplied Apple laptop

Phone/internet stipend

Uncapped PTO

401(K) through Fidelity

Job summary

HireArt is seeking an organized Operations Site Lead to provide onsite operations support for a key client. You will drive onboarding, training, and employee experience through effective communication and scalable processes.

The role involves handling payroll inquiries, timekeeping, benefits, and HR related questions via Zendesk, Slack, phone, and in-person interactions, with a focus on 24-hour onboarding and strong client relations.

Responsibilities

• Drive onboarding readiness and ensure onboarding completes within 24 hours.
• Field payroll, timesheet, PTO, benefits, and other HR inquiries via Zendesk, Slack, in-person, and phone.
• Address performance, behavior, and attendance issues through coaching, feedback, documentation, and termination as needed.
• Monitor attendance and submit accurate timekeeping hours for client approval.

Job description

Expected compensation: 75,000.00 - 95,000.00 USD Per Year

HireArt is looking for an organized, resourceful, and empathetic Operations Site Lead with excellent communication skills to provide onsite operations support to a key client. Your work will focus on providing an outstanding experience for both our client and our contract employees through a tasteful and strategic approach to employee onboarding, training, support, performance management, engagement, and the resolution of HR-related inquiries.

As An Operations Site Lead, You’ll

• Drive employee day-one readiness by ensuring:
• Onboarding materials are received and logged in the appropriate systems
• Critical first day information is clearly communicated to new hires
• Challenges, questions, and issues are proactively resolved in order to complete onboarding within 24 hours
• Field payroll, timesheet, PTO, benefits, and other employee inquiries via Zendesk, Slack, in-person, and phone.
• Address performance, behavior, and attendance issues through coaching, feedback, documentation, and termination, as needed.
• Monitor attendance and submit accurate timekeeping hours for client approval.
• Develop a strong rapport with our client and workers as the main point-of-contact for contract employee HR-related inquiries and concerns.
• Provide deployment and recruiting support to our client.
• Strategically guide further development and administration of the employee experience.
• Implement and own scalable people operations processes and resources that balance positive employee experiences with client policies, procedures, and satisfaction.

You’ll be successful in this role if you can

• Work in a highly autonomous and high-trust environment, using effective time management and prioritization skills to your advantage.
• Demonstrate excellent listening, verbal, and written communication skills with the ability to communicate in a highly effective and professional manner across levels.
• Tactfully and confidently provide constructive feedback.
• Exercise compassion, empathy, respect, and kindness in all interactions.
• Anticipate needs, think critically about business issues, and make thoughtful recommendations quickly and efficiently.

Requirements

• 2+ years of experience providing direct people support to a workforce of 50+ in the realm of Operations, HR, Employee Experience, or Workforce Management.
• 1+ years of experience supporting clients as a point of contact/liaison
• A strong understanding of program management and experience optimizing, documenting, and defining programmatic processes.
• Tech savvy with experience working within project management and relationship management platforms.
• Strong spreadsheet skills (Excel or Google Sheets)

You’ll Really Stand Out If You Have

• 5+ years of Operations, HR, Employee Experience, Workforce Management, or Recruiting experience
• Experience in the Autonomous Vehicle Operator (AVO) and/or Contract Workforce spaces.
• Familiarity with VNDLY or another VMS platform, Workday, Monday.com, and Zendesk.
• An HR certification.
• A Project Management certification.

HireArt Offers a Benefits Package That Includes

• Allowance for medical insurance through HireArt's Individual Healthcare Reimbursement Arrangement (ICHRA)
• 100% employer-covered insurance premiums for dental, and Vision insurance for employee, spouse, and children
• Life and disability insurance
• Paid Parental Leave
• Work-from-home stipends, including:
• Workspace/home office set-up
• Company supplied Apple laptop
• Phone/internet stipend
• Uncapped PTO, including paid office holidays
• 401(K) through Fidelity

This is an on-site, full-time position with HireArt and is open to candidates who reside and are authorized to work in the United States. Unfortunately, we're unable to offer sponsorships or do corp-to-corp.

HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class. HireArt will provide reasonable accommodations to applicants and employees who need them because of a disability or to practice or observe their religion, absent undue hardship, to the extent required by applicable law.