Operations Site Coordinator (Program Admin Specialist II) - Fauquier Campus

Commonwealth of VA Careers; Virginia (MN); Hybrid; USD 60,000 - 83,000; Full time

Job summary

Laurel Ridge Community College on the Fauquier Campus is seeking an Operations Site Coordinator to manage the daily operations and the registration function for Workforce Solutions. You will schedule rooms for Workforce classes and act as the primary contact for students seeking information about programs at the campus.

The role requires strong customer service, cross-department collaboration, and clear communication, with a weekly telework option.

Qualifications

• Proven subject matter knowledge, which may be evidenced by training, experience, and/or credentials.
• Demonstrated front-facing customer service experience.
• Previous supervisory experience.
• Demonstrated process management skills/experience.
• Evidence of clear communication while working with the public in writing (emails), on the phone or in person.
• Able to work with all departments across the college including Advising, AVPs, B&G, students and parents.

Responsibilities

• The Workforce Operations Site Coordinator will manage the day-to-day operations and registration (OR) function at the Fauquier Campus Workforce Solutions office.
• They will collaborate with college staff to schedule rooms for Workforce classes and serve as the first point of contact for students.
• Coordinate with other departments on campus and work closely with the Middletown Operations Supervisor.
• Support telework procedures and flexible scheduling as outlined by organizational policy.

Skills

Front-facing customer service

Supervisory experience

Process management

Clear communication

Cross-department collaboration

CRM experience

Database familiarity

Job description

Title: Operations Site Coordinator (Program Admin Specialist II) - Fauquier Campus

Agency: Laurel Ridge Community College

Location: Fauquier - 061

FLSA: Exempt

Hiring Range: The hiring range for this position is $59,754.00-$82,712.00.

Full Time or Part Time: Full Time

Job Description

The Workforce Operations Site Coordinator will manage the day-to-day operations and registration (OR) function at the Fauquier Campus Workforce Solutions office. In addition to managing the OR function, they will collaborate with college staff to schedule rooms for Workforce classes. This position is the primary and first point of contact for potential and existing students seeking information about Workforce Solutions classes/programs at the Fauquier Campus requiring the candidate to develop a strong working knowledge of the programs. The coordinator will also serve as the main contact with other departments on campus and will work closely with the Middletown Operations Supervisor.

Work Schedule

Monday through Thursday: 8am-5pm and Fridays 4 hour rotating schedule (either 8am-noon or noon-4pm). This position offers 1 day per week of telework, according to organizational procedures.

Compensation and Benefits

The hiring range for this position is $59,754.00-$82,712.00. The position is classified staff and as such is eligible for the benefits package offered by the Commonwealth of Virginia for state agencies. For more information, please visit www.dhrm.virginia.gov.

Laurel Ridge Community College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans. In compliance with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email [e-mail] for further information.

Sponsorship of an employee's work authorization takes time and requires an ongoing financial investment. Therefore, Laurel Ridge Community College does not have funding to sponsor potential employees in the US on a work visa and F-1 post-completion Optional Practical Training (OPT). We consistently follow this funding model to ensure our practices are not discriminatory. Exceptions would require approval from the college president.

Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment. Know your rights!

Minimum Qualifications

• Proven subject matter knowledge, which may be evidenced by training, experience, and/or credentials.
• Demonstrated front-facing customer service experience.
• Previous supervisory experience.
• Demonstrated process management skills/experience.
• Evidence of clear communication while working with the public in writing (emails), on the phone or in person.
• Able to work with all departments across the college including Advising, AVPs, B&G, students and parents.

Additional Considerations

• Evidence of database experience and/or working with a Customer Relationship Management (CRM) tool is preferred.
• Customer Service in an in-person Higher Education office environment preferred.
• Evidence of experience performing financial transactions preferred.