Operations & Service Lead (Associate)

711 MS Smith Barney, LLC

Conshohocken (Montgomery County)

On-site

USD 70,000 - 95,000

Full time

3 days ago

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Job summary

Morgan Stanley is seeking an Associate Service Manager to support the Service Manager in branch operations, client servicing and compliance. The role focuses on money movement, trade support, approvals and audit prep while coaching Service Associates and aligning with firm policies.

The position emphasizes leadership, problem solving, and the ability to manage multiple priorities in a fast-paced financial services environment.

Qualifications

High School Diploma or equivalent is required or preferred.
Active Series 7 (GS), Series 9 & 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA).
At least 2 years of industry experience is required (5 years recommended).

Responsibilities

Lead the Branch in executing strategic priorities with consistency, quality and compliance.
Identify firm services and digital offerings to support client needs.
Facilitate training as Learning Partner for new hires.
Maintain relationships with key partners across Branch, Market, Region and Home Office.
Oversee service transaction approvals, audits and documentation quality.
Ensure compliance with Firm policies through regular self-audits and remediation actions.
Assist with special projects and act as a resource to Sales, Service, Risk and Home Office partners.