Operations & Service Coordination Specialist

TCR INTERNATIONAL; New York (NY); On-site; USD 94,558,464 - 108,885,504; Full time

Benefits offered by this job

Medical Health Insurance

HSA and FSA plans available

Vision Insurance

Dental Insurance

ST and LT disability insurance

Life Insurance

401k Plan with employer match

PTO increasing up to 25 days

Paid sickness per annum

Provision of all PPE

UNLIMITED REFERRAL BONUSES

Job summary

TCR INTERNATIONAL is seeking an Operations Support Specialist to assist our JFK (Queens, NY) workshop with administrative and project tasks fueling growth and daily operations.

You will liaise with customers on repair approvals and invoicing, track preventive maintenance, manage parts room, and handle vendor invoices and payroll reporting. The role requires 3–5 years of relevant experience, strong MS Office and SAP/ERP familiarity, and the ability to work both independently and in a team.

Qualifications

• 3–5 years of admin/ops or service coordination experience.
• Strong financial acumen and MS Office proficiency; SAP/ERP a plus.
• Excellent communication, organization, and problem-solving skills.
• Ability to work independently and in a team.
• High school diploma required; higher education a plus.

Responsibilities

• Serve as a key liaison with customers regarding repair approvals and invoicing.
• Track preventive maintenance schedules, share monthly reports, and ensure equipment release/completion.
• Support parts room organization and create purchase requisitions.
• Approve vendor invoices and manage work order utilization.
• Conduct workshop safety audits and toolbox talks.
• Assist with biweekly payroll reporting and customer billing processes.
• Follow up on subcontractor work and tire purchase orders.
• Contribute to a safe, efficient, and customer-focused operational environment.

Skills

MS Office proficiency

SAP/ERP experience

Communication skills

Organization skills

Problem solving

Education

High school diploma

Post-secondary education a plus

Tools

MS Office Suite

SAP/ERP systems

Job description

TCR INTERNATIONAL is seeking an Operations Support Specialist to assist our JFK (Queens, NY) workshop with administrative and project tasks fueling growth and daily operations.

You will liaise with customers on repair approvals and invoicing, track preventive maintenance, manage parts room, and handle vendor invoices and payroll reporting. The role requires 3–5 years of relevant experience, strong MS Office and SAP/ERP familiarity, and the ability to work both independently and in a team.