Operations Support Specialist - BOS

TCR INTERNATIONAL; Boston (MA); On-site; USD 39,950 - 46,838; Full time

Benefits offered by this job

Medical Health Insurance

HSA and FSA plans available

Vision Insurance

Dental Insurance

ST and LT disability insurance

Life Insurance

401k Plan with employer match

PTO increasing up to 25 days

Paid sickness per annum

Provision of all PPE

UNLIMITED REFERRAL BONUSES

Job summary

TCR Group is seeking an Operations Support Specialist in Boston to help manage administrative tasks and drive smooth day‑to‑day operations for the BOS JB workshop. You will liaise with customers on repairs, track PM schedules, and support payroll and billing processes.

Ideal candidates have 3–5 years of admin/ops experience, strong MS Office skills (SAP/ERP a plus), and a collaborative approach. This full‑time role offers comprehensive benefits and opportunities for growth.

Qualifications

• 3–5 years of experience in administrative, operations support, or service coordination.
• Strong financial acumen and proficiency with MS Office; SAP/ERP experience is a plus.
• Excellent communication, organization, and problem‑solving skills.
• Ability to work independently and as part of a team.
• High school diploma required; post‑secondary education a plus.

Responsibilities

• Serve as a key liaison with customers regarding repair approvals and invoicing.
• Track preventive maintenance (PM) schedules; share monthly reports & ensure equipment release/completion.
• Support parts room organization and create purchase requisitions.
• Approve vendor invoices and manage work order utilization.
• Conduct workshop safety audits and toolbox talks.
• Assist with biweekly payroll reporting and customer billing processes.
• Follow up on subcontractor work and tire purchase orders.
• Contribute to a safe, efficient, and customer‑focused operational environment.

Skills

MS Office

Communication

Organization

Problem solving

Independent work

Team collaboration

Education

High school diploma

Tools

SAP/ERP

Job description

Operations Support Specialist

The opportunity

The Operations Support Specialist will support the organization with administrative, and project related tasks related to the growth and day‑to‑day operations of the BOS JB workshop.

A snapshot of what you will be doing here:

• Serve as a key liaison with customers regarding repair approvals and invoicing.
• Track preventive maintenance (PM) schedules; share monthly reports & ensure equipment release/completion.
• Support parts room organization and create purchase requisitions.
• Approve vendor invoices and manage work order utilization.
• Conduct workshop safety audits and toolbox talks.
• Assist with biweekly payroll reporting and customer billing processes.
• Follow up on subcontractor work and tire purchase orders.
• Contribute to a safe, efficient, and customer‑focused operational environment.

Who we are looking for someone who:

• 3-5 years of experience in administrative, operations support, or service coordination.
• Strong financial acumen and proficiency with MS Office; SAP/ERP experience is a plus.
• Excellent communication, organization, and problem‑solving skills.
• Ability to work independently and as part of a team.
• High school diploma required; post‑secondary education a plus.

Why we think you will love working with us:

• Part of a solid and growing international group
• A company with short decision lines where our employees are central to the success of the company
• An environment where you can develop and grow
• A competitive salary, depending on experience
• Multiple employee benefits:
• Medical Health Insurance
• HSA and FSA plans available
• Vision Insurance
• Dental Insurance
• ST and LT disability insurance
• Life Insurance
• 401k Plan with employer match
• PTO increasing up to 25 days
• Paid sickness per annum
• Provision of all PPE
• Job Type: Full-time
• UNLIMITED REFERRAL BONUSES
• The pay range for this position is $29-$34/hour based on experience and qualifications

Our company

At TCR Group, we are committed to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our services include GSE rental, leasing, and maintenance.

With headquarters near Brussels and a team of 1800+ employees, we operate globally across over 200 airports in America, Europe, Asia Pacific, and the Middle East. Our dedication to excellence makes us a trusted partner for customers worldwide.

Do you think we could be a match? We look forward to meeting you.

We encourage candidates to apply even if they do not meet all the requirements. Research shows that people from underrepresented groups often hesitate unless they meet every criterion. At TCR, we look for relevance, not perfection.

TCR International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Please note that we do not accept unsolicited applications or inquiries from recruitment agencies.

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