Operations & Scheduling Specialist | Customer Focused

Black Hills Energy; Casper (WY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Annual bonus

401(k) match

Tuition reimbursement

Paid time off

Job summary

Black Hills Energy is seeking a detail-oriented scheduler support specialist in Casper, WY. This role assists the operations team with daily scheduling, data entry, and coordination of customer service activities to resolve service issues.

You will work under the Operations Manager, handling invoicing, document management, and related administrative tasks while promoting safety and continuous improvement in a fast-paced utility environment.

Qualifications

• High School Diploma or equivalent.
• Minimal of 3 years of customer service, utility industry and/or scheduling experience.

Responsibilities

• Schedule daily work for service and operational employees and/or crews through scheduling tools.
• Submit requests to various agencies for facility locating.
• Support meter issue investigations, processing meter changes and equipment orders.
• Assist with expense reporting, processing invoices and invoicing technical services.
• Assist in tracking contract deposits and refunds for customer construction.
• Assist with scanning, filing and maintaining operations related materials and data entry into electronic systems.
• Assist with arranging meetings and updating schedules for emergency plans.
• Work with customers on a daily basis to help resolve their service issues.

Skills

Customer service

Scheduling

Microsoft Office

Tools

Microsoft Office

Job description

Black Hills Energy is seeking a detail-oriented scheduler support specialist in Casper, WY. This role assists the operations team with daily scheduling, data entry, and coordination of customer service activities to resolve service issues.

You will work under the Operations Manager, handling invoicing, document management, and related administrative tasks while promoting safety and continuous improvement in a fast-paced utility environment.