Operations Scheduler & Customer Support Pro

Black Hills Energy; Spencer (IA); On-site; USD 32,000 - 49,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Paid time off including holidays

Life insurance and disability benefits

Job summary

Black Hills Energy is seeking a scheduling and administrative support professional in Spencer, Iowa to assist the operations team with scheduling, entering customer information, documenting work and providing support for the team.

The role involves coordinating daily service work, assisting with invoices and records, and helping customers resolve service issues in a fast-paced utility environment.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 3 years of customer service, utility industry and/or scheduling experience.
• Proficient knowledge of Microsoft Office programs.

Responsibilities

• Schedule daily work for service and operational employees and crews.
• Support meter issue investigations and equipment orders.
• Assist with expense reporting and processing invoices.
• Maintain documentation and data entry in electronic systems.
• Provide support to the supervisor for meetings and office logistics.
• Interact with customers daily to help resolve service issues.

Skills

Customer service

Scheduling

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Black Hills Energy is seeking a scheduling and administrative support professional in Spencer, Iowa to assist the operations team with scheduling, entering customer information, documenting work and providing support for the team.

The role involves coordinating daily service work, assisting with invoices and records, and helping customers resolve service issues in a fast-paced utility environment.