Operations & Sales Support

Tapestry Conshohocken; Raleigh (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Hyatt House Raleigh North Hills is seeking a motivated, detail-oriented team member to support multiple hotel departments and contribute to guest experiences. The role covers hotel operations, sales support, banquet services, accounting tasks, and guest-facing responsibilities as needed.

Ideal candidates bring hospitality experience, strong organizational and communication skills, and flexibility to cover Front Desk, F&B, and back-office duties.

Qualifications

• Previous hospitality experience preferred (front desk, F&B, sales, or accounting background is a plus).
• Strong organizational skills with the ability to balance multiple responsibilities.
• Excellent communication and customer service skills.
• Flexible and willing to jump in where needed to support the team.
• Basic knowledge of accounting processes and hotel systems (Opera Cloud, Micros, etc.) is a plus.

Responsibilities

• Support the Sales team with client site visits, group contacts, and pre-event planning.
• Prepare meeting rooms, banquet setups, banquet bars and food for banquet events.
• Serve as a liaison between clients and operations to ensure successful events.
• Assist with sales admin tasks as time permits.
• Assist with food & beverage, including breakfast service and bar operations.
• Support daily hotel operations, covering the Front Desk as needed.
• Coordinate and assist with group arrivals and departures, ensuring a seamless check-in/check-out process.
• Place orders for banquet events and assist as needed with breakfast or bar orders.
• Assist with processing invoices, direct billing, and night audit packet review.
• Support accounting functions, including reconciling chargebacks, vendor ordering, inventories, and end-of-month process.
• Maintain accurate records and assist with reporting as directed by management.

Skills

Hospitality experience

Organizational skills

Communication skills

Flexibility

Accounting knowledge

Education

Basic accounting knowledge

Tools

Opera Cloud

Micros

Job description

Locations: NC, HH Raleigh NH – 160 Park at North Hills St., Raleigh, NC 27609, USA

• On-site
• Full-Time
• Requisition #: OPERA062137

Description

Hyatt House Raleigh North Hills is seeking a motivated, detail-oriented team member to support multiple hotel departments. This role is ideal for someone who enjoys variety in their workday and takes pride in delivering excellent guest experiences while ensuring smooth back‑of‑house operations. The Operations & Sales Support Coordinator will assist with hotel operations, sales support, banquet services, accounting tasks, and guest‑facing responsibilities as needed.

Responsibilities

• Support the Sales team with client site visits, group contacts, and pre‑event planning.
• Prepare meeting rooms, banquet setups, banquet bars and food for banquet events.
• Serve as a liaison between clients and operations to ensure successful events.
• Assist with sales admin tasks as time permits.

Operations & Guest Services

• Assist with food & beverage, including breakfast service and bar operations.
• Support daily hotel operations, covering the Front Desk as needed.
• Coordinate and assist with group arrivals and departures, ensuring a seamless check‑in/check‑out process.
• Place orders for banquet events and assist as needed with breakfast or bar orders.

Accounting & Administrative Support

• Assist with processing invoices, direct billing, and night audit packet review.
• Support accounting functions, including reconciling chargebacks, vendor ordering, inventories, and end‑of‑month process.
• Maintain accurate records and assist with reporting as directed by management.

Qualifications

• Previous hospitality experience preferred (front desk, F&B, sales, or accounting background is a plus).
• Strong organizational skills with the ability to balance multiple responsibilities.
• Excellent communication and customer service skills.
• Flexible and willing to jump in where needed to support the team.
• Basic knowledge of accounting processes and hotel systems (Opera Cloud, Micros, etc.) is a plus.
• Must be able to work days, evenings, weekends and holidays as needed. We are open 365 days a year, 24/7 and staff according to business and staffing needs!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.