Banquet & Events Operations Coordinator

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Concord Hospitality Enterprises at Hyatt House Raleigh North Hills is seeking an Operations & Sales Support Coordinator to assist multiple hotel departments and ensure excellent guest experiences. This role covers sales support, banquet services, accounting tasks, and guest-facing responsibilities as needed.

The position requires strong organizational skills, effective communication, and flexibility to support the team across front desk, F&B, and events.

Qualifications

• Previous hospitality experience preferred (front desk, F&B, sales, or accounting background is a plus).
• Strong organizational skills with the ability to balance multiple responsibilities.
• Excellent communication and customer service skills.
• Flexible and willing to jump in where needed to support the team.
• Basic knowledge of accounting processes and hotel systems (Opera Cloud, Micros) is a plus.

Responsibilities

• Support Sales team with client site visits, group contacts, and pre-event planning.
• Prepare meeting rooms, banquet setups, banquet bars and food for banquet events.
• Serve as a liaison between clients and operations to ensure successful events.
• Assist with sales admin tasks as time permits.
• Support daily hotel operations, covering the Front Desk as needed.
• Coordinate and assist with group arrivals and departures, ensuring a seamless check-in/check-out process.
• Place orders for banquet events and assist as needed with breakfast or bar orders.
• Assist with processing invoices, direct billing, and night audit packet review.
• Support accounting functions, including reconciling chargebacks, vendor ordering, inventories, and end of month process.
• Maintain accurate records and assist with reporting as directed by management.

Skills

Organizational skills

Communication

Customer service

Flexibility

Hospitality experience

Education

Hospitality background

Tools

Opera Cloud

Micros

Job description

Concord Hospitality Enterprises at Hyatt House Raleigh North Hills is seeking an Operations & Sales Support Coordinator to assist multiple hotel departments and ensure excellent guest experiences. This role covers sales support, banquet services, accounting tasks, and guest-facing responsibilities as needed.

The position requires strong organizational skills, effective communication, and flexibility to support the team across front desk, F&B, and events.