Events & Operations Support Coordinator

Tapestry Conshohocken; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Concord is seeking an Operations & Sales Support Coordinator at Hyatt House Raleigh North Hills. The role supports hotel operations, sales activities, banquet services, accounting tasks, and guest-facing duties to ensure smooth, high-quality service.

You will assist with sales planning, banquet setup, and daily operations while maintaining exemplary guest experiences and efficient back-office processes. This position requires flexibility, teamwork, and a commitment to hospitality excellence.

Qualifications

• Hospitality or hotel operations experience preferred.
• Ability to balance multiple responsibilities in a fast-paced environment.
• Excellent communication and guest service orientation.
• Flexible to work days, evenings, weekends and holidays.
• Basic knowledge of accounting processes is a plus.

Responsibilities

• Support Sales team with client site visits, group contacts, and pre-event planning.
• Prepare meeting rooms, banquet setups, and food for banquet events.
• Serve as liaison between clients and operations for successful events.
• Assist with sales administration tasks as time permits.
• Support daily hotel operations, including Front Desk coverage.
• Coordinate group arrivals and departures and check-in/check-out processes.
• Process invoices and assist with night audit packet review.

Skills

Organizational skills

Communication

Customer service

Flexible

Accounting basics

Tools

Opera Cloud

Micros

Job description

Concord is seeking an Operations & Sales Support Coordinator at Hyatt House Raleigh North Hills. The role supports hotel operations, sales activities, banquet services, accounting tasks, and guest-facing duties to ensure smooth, high-quality service.

You will assist with sales planning, banquet setup, and daily operations while maintaining exemplary guest experiences and efficient back-office processes. This position requires flexibility, teamwork, and a commitment to hospitality excellence.