Hotel Operations & Sales Support Coordinator

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Hyatt House Raleigh North Hills, operated by Concord Hospitality Enterprises, seeks an Operations & Sales Support Coordinator who is detail-oriented and guest-focused to assist multiple hotel departments and drive smooth back-of-house operations.

You will support the Sales team for events, assist with operations and guest services, and help with accounting tasks. Strong organization and communication are essential, and flexibility to work days, evenings, weekends and holidays is required.

Qualifications

• Previous hospitality experience preferred.
• Strong organizational skills with the ability to balance multiple responsibilities.
• Excellent communication and customer service skills.
• Flexible and willing to jump in where needed to support the team.
• Basic knowledge of accounting processes and hotel systems.

Responsibilities

• Support the Sales team with client site visits, group contacts, and pre-event planning.
• Prepare meeting rooms, banquet setups, banquet bars and food for banquet events.
• Serve as a liaison between clients and operations to ensure successful events.
• Assist with sales admin tasks as time permits.
• Assist with food & beverage, including breakfast service and bar operations.
• Support daily hotel operations, covering the Front Desk as needed.
• Coordinate and assist with group arrivals and departures, ensuring a seamless check-in/check-out process.
• Place orders for banquet events and assist as needed with breakfast or bar orders.
• Assist with processing invoices, direct billing, and night audit packet review
• Support accounting functions, including reconciling chargebacks, vendor ordering, inventories, and end of month process
• Maintain accurate records and assist with reporting as directed by management.

Skills

Hospitality experience

Organizational skills

Communication skills

Customer service

Flexibility / willingness to jump in

Tools

Opera Cloud

Micros

Job description

Hyatt House Raleigh North Hills, operated by Concord Hospitality Enterprises, seeks an Operations & Sales Support Coordinator who is detail-oriented and guest-focused to assist multiple hotel departments and drive smooth back-of-house operations.

You will support the Sales team for events, assist with operations and guest services, and help with accounting tasks. Strong organization and communication are essential, and flexibility to work days, evenings, weekends and holidays is required.