Banquet & Operations Support

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Concord Hospitality Enterprises at Hyatt House Raleigh North Hills is seeking an Operations & Sales Support Coordinator to assist multiple hotel departments and ensure excellent guest experiences. This role covers sales support, banquet services, accounting tasks, and guest-facing responsibilities as needed.

The position requires strong organizational skills, effective communication, and flexibility to support the team across front desk, F&B, and events.

Qualifications

• Previous hospitality experience preferred (front desk, F&B, sales, or accounting background is a plus).
• Strong organizational skills with the ability to balance multiple responsibilities.
• Excellent communication and customer service skills.
• Flexible and willing to jump in where needed to support the team.
• Basic knowledge of accounting processes and hotel systems (Opera Cloud, Micros) is a plus.

Responsibilities

• Support Sales team with client site visits, group contacts, and pre-event planning.
• Prepare meeting rooms, banquet setups, banquet bars and food for banquet events.
• Serve as a liaison between clients and operations to ensure successful events.
• Assist with sales admin tasks as time permits.
• Support daily hotel operations, covering the Front Desk as needed.
• Coordinate and assist with group arrivals and departures, ensuring a seamless check-in/check-out process.
• Place orders for banquet events and assist as needed with breakfast or bar orders.
• Assist with processing invoices, direct billing, and night audit packet review.
• Support accounting functions, including reconciling chargebacks, vendor ordering, inventories, and end of month process.
• Maintain accurate records and assist with reporting as directed by management.

Skills

Organizational skills

Communication

Customer service

Flexibility

Hospitality experience

Education

Hospitality background

Tools

Opera Cloud

Micros

Job description

Description

Operations & Sales Support

Overview:

Hyatt House Raleigh North Hills is seeking a motivated, detail-oriented team member to support multiple hotel departments. This role is ideal for someone who enjoys variety in their workday and takes pride in delivering excellent guest experiences while ensuring smooth back-of-house operations. The Operations & Sales Support Coordinator will assist with hotel operations, sales support, banquet services, accounting tasks, and guest-facing responsibilities as needed.

Responsibilities:

Sales & Events

• Support the Sales team with client site visits, group contacts, and pre-event planning.
• Prepare meeting rooms, banquet setups, banquet bars and food for banquet events.
• Serve as a liaison between clients and operations to ensure successful events.
• Assist with sales admin tasks as time permits.

Operations & Guest Services

• Assist with food & beverage, including breakfast service and bar operations.
• Support daily hotel operations, covering the Front Desk as needed.
• Coordinate and assist with group arrivals and departures, ensuring a seamless check-in/check-out process.
• Place orders for banquet events and assist as needed with breakfast or bar orders.

Accounting & Administrative Support

• Assist with processing invoices, direct billing, and night audit packet review
• Support accounting functions, including reconciling chargebacks, vendor ordering, inventories, and end of month process
• Maintain accurate records and assist with reporting as directed by management.

Qualifications:

• Previous hospitality experience preferred (front desk, F&B, sales, or accounting background is a plus).
• Strong organizational skills with the ability to balance multiple responsibilities.
• Excellent communication and customer service skills.
• Flexible and willing to jump in where needed to support the team.
• Basic knowledge of accounting processes and hotel systems (Opera Cloud, Micros, etc.) is a plus.
• Must be able to workdays, evenings, weekends and Holidays as needed. We are open 365 days a year, 24/7 and staff according to business and staffing needs!

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.

Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

We are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality