Operational Risk & Legal-Docs Specialist

Burke & Herbert Bank & Trust

Moorefield (WV)

On-site

USD 65,000 - 90,000

Full time

4 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Burke & Herbert Bank & Trust seeks an Operational Risk Specialist to support the bank's risk program. You will receive, review, and process customer-related legal document requests (summonses, subpoenas, garnishments, court orders) and coordinate with Legal, Compliance, and Operations to ensure timely, accurate responses while protecting sensitive information.

Responsibilities include risk assessments, incident reporting, control reviews, and maintaining case files; strong communication and

Qualifications

Bachelor's degree in business administration, finance, risk management, legal studies or related field.
Two or more years of experience in banking operations, operational risk, legal-document processing, compliance, audit, quality assurance, deposit operations, loan operations, or a related financial services function preferred.
Experience researching deposit or loan accounts and responding to subpoenas, levies, garnishments, court orders, government requests, or similar legal documents preferred.
Working knowledge of financial institution products, account records, transaction research, customer confidentiality, records retention, and internal controls preferred.
Experience with operational risk assessments, incident reporting, control reviews, issue tracking, root-cause analysis, or audit and regulatory responses preferred.
Familiarity with banking laws, regulations, and regulatory expectations affecting legal-document processing, privacy, information security, and operational risk preferred.

Responsibilities

Receive, log, review, and process customer-related legal document requests such as summonses, subpoenas, levies, garnishments, and court orders.
Review legal documents for service, jurisdiction, deadlines, affected customers or accounts, records requested, and required actions.
Serve as a point of contact for attorneys, courts, law enforcement, government agencies, and other authorized parties, clarifying the scope, timeframe, authority, and format of requests for customer-related legal document requests as appropriate.
Coordinate with Legal Counsel, Compliance, Deposit Operations, Loan Operations, Records Management, and other business units to research requests, gather responsive information, and resolve questions or exceptions.
Request account holds, restrictions, remittances, releases, and other actions required by customer-related legal documents in accordance with applicable requirements, Bank procedures, and authorized guidance.
Prepare and securely transmit accurate, complete, and timely responses while protecting customer, employee, and Bank information.
Maintain complete case files and tracking records, including legal documents, correspondence, research, account actions, approvals, response dates, fees, and evidence of completion.
Monitor response deadlines and promptly escalation unclear, complex, disputed, high-risk, or overdue matters to management, Legal Counsel, or Compliance.
Assist with operational risk assessments, process and control reviews, risk and control self-assessments, and evaluations of new or changed products, services, systems, vendors, and processes.
Document and evaluate operational incidents, losses, near misses, processing errors, control failures, policy exceptions, and other risk events; assist with root-cause analysis and corrective actions.
Track risk issues, audit findings, remediation plans, and control improvements through completion, escalating overdue or insufficient actions.
Support the collection and reporting of operational-risk information, including key risk indicators, legal-request volumes, losses, incidents, exceptions, trends, and emerging risks.
Maintain current knowledge of Bank products, services, systems, policies, procedures, legal-process requirements, and operational risk practices.
Perform all duties in accordance with applicable laws, regulations, court requirements, privacy standards, information-security requirements, records-retention standards, and Bank policies.
Complete required training and perform other related operational risk duties and special projects as assigned.