Operations & Resource Manager

Craft Agency Ltd; New York (NY); Hybrid; USD 125,000 - 160,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Craft Agency Ltd. is seeking a Senior Resourcing Manager to direct day-to-day flow of people, projects and priorities across the studio, ensuring real-time capacity visibility and scalable processes.

You’ll design dashboards tracking status and pipeline, with guardrails enabling new business scoping without constant approvals. You’ll treat resourcing as a financial lever, linking staffing to utilisation, burn and profitability, and build a freelance bench with AI-driven forecasting for proactive

Qualifications

• Senior-level resourcing/production leadership in a creative or branding agency.
• Experience building freelance benches and scaling studio operations.
• Strong understanding of utilization, burn and scope-to-profitability mechanics.

Responsibilities

• Direct day-to-day flow of people, projects and priorities across the studio.
• Own real-time capacity visibility and create project status dashboards.
• Set resourcing guardrails to scope work for new business.
• Treat resourcing as a financial lever linking staffing to profitability.
• Introduce AI and automation into forecasting to flag gaps early.
• Report to studio leadership and collaborate with creative and accounts.

Skills

Resourcing management

Operations planning

Forecasting

Automation

Tools

Dashboards

Forecasting software

Job description

Join a branding and design agency, with a sharp specialism in CPG across food, beverage and wellness, at the point where its growth has outpaced its systems – that’s the reason this role exists.

The studio’s work is effectiveness-led rather than aesthetics-led. Great creative here is what’s measured, and we’re after an Operations & Resource Manager that lets it scale.

The Role
You’ll direct the day-to-day flow of people, projects and priorities across the studio – the connective tissue between accounts, creative, strategy and new business. That means owning real-time visibility into capacity, building the dashboards that track project status and pipeline, and setting resourcing guardrails so new business can scope work without waiting on constant approvals.

But the remit goes further than coordination. You’ll treat resourcing as a financial lever, connecting staffing decisions to utilisation, burn and profitability. You’ll design flexible mechanisms for accelerated timelines, including a structured freelance activation model and a managed bench. And you’ll have a genuine mandate to bring AI and automation into forecasting, so gaps get flagged before they become problems.

You’d report directly into studio leadership and sit credibly in rooms full of creative and account leads. This is systems-building from first principles, not inheriting a mature machine.

The Package
$125,000 – $160,000
Hybrid working

The Person
You’re a Senior Resourcing Manager, Studio Operations Lead, or Head of Production inside a creative or branding agency – most likely mid-sized. You’ve owned resourcing across creative, strategy and account teams at once, and you’re fluent in utilisation, burn and scope-to-profitability mechanics.

You’ve built and run a freelance bench end-to-end, and ideally, you’ve built processes from scratch in a growing studio rather than maintaining someone else’s.