Resourcing & Operations Manager

AdHoc; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k

Job summary

AdHoc is seeking a Creative Operations Manager in New York to lead and evolve internal operations across business management, finance, HR, and technology systems. The ideal candidate has 4-8 years of experience in operations within a creative or experiential agency.

This role demands a proactive operator capable of building systems and improving workflows while ensuring financial health and operational performance.

Compensation ranges from $90,000 to $110,000, with medical benefits and a 401k plan.

Qualifications

• 4-8 years of experience in operations or agency operations leadership.
• Experience in a fast-paced creative agency or similar environment.
• Ability to balance strategic leadership with hands-on execution.

Responsibilities

• Own and lead day-to-day company operations across all departments.
• Build and refine scalable operational systems and workflows.
• Manage operational budgeting, forecasting, and financial tracking processes.

Skills

Operational mindset

Project management skills

Financial acumen

Strong communication

Tools

Asana

QuickBooks

Google Workspace

Job description

Who We Are

AdHoc is an experiential marketing and creative production agency that develops culture-driven campaigns, events, partnerships, and brand experiences for some of the world’s most influential companies and artists. We operate at the intersection of strategy, storytelling, production, and community, connecting our clients to audiences in meaningful, memorable ways.

We are a fast-moving, collaborative, and highly creative team that values initiative, accountability, curiosity, and high standards. As we continue to grow, we are looking for an operational leader who can help build the systems, structure, and infrastructure that allow the company to scale intelligently while preserving the creative energy and agility that defines AdHoc.

About This Role

AdHoc is seeking a Creative Operations Manager to lead and evolve the company’s internal operations across business management, finance, HR, and technology systems. This role sits at the center of the organization-- partnering closely with leadership, creative, production, and partnership teams to ensure the business operates efficiently, sustainably, and strategically as we grow.

This role requires a highly organized and proactive operator who can move fluidly between strategic planning and hands-on execution. The ideal candidate is someone who enjoys building systems, improving workflows, creating accountability, and helping creative teams do their best work within a strong operational foundation.

The Creative Operations Manager will oversee company operations, people operations, financial management, internal systems, and operational infrastructure while helping shape the next phase of growth for the agency.

Role + Responsibilities

Company Operations

• Own and lead day-to-day company operations across all departments
• Build and refine scalable operational systems, workflows, SOPs, and internal processes
• Partner with leadership on company planning, organizational structure, and operational strategy
• Improve cross-functional communication, accountability, and project visibility across the organization
• Oversee operational planning for staffing, resourcing, and company capacity
• Develop systems that support both operational rigor and creative flexibility
• Identify operational bottlenecks and proactively implement solutions
• Manage relationships with external vendors, consultants, legal, insurance, and operational partners

Creative Resourcing & HR

• Lead hiring operations, onboarding, and employee lifecycle management
• Maintain and evolve HR policies, employee handbook, compliance processes, and internal documentation
• Support managers with performance management, employee development, feedback systems, and team structure planning
• Oversee payroll coordination, benefits administration, PTO tracking, and employee records
• Foster a healthy, collaborative, and accountable company culture
• Help create systems that support sustainable team growth and long-term employee success
• Ensure compliance with employment regulations and operational best practices

Technology & Systems Management

• Own and maintain AdHoc’s internal technology stack and operational systems
• Evaluate, implement, and optimize platforms that support operations, finance, HR, project management, and collaboration
• Manage software licensing, system permissions, onboarding/offboarding access, and operational security protocols
• Partner with teams to ensure tools and workflows are being used effectively and consistently
• Oversee relationships with IT vendors, technical consultants, and external systems partners
• Build scalable systems for internal knowledge management, file organization, reporting, and process documentation
• Identify opportunities for automation and operational efficiency through technology
• Maintain operational continuity across internal platforms and systems infrastructure

Finance & Business Management

• Own operational budgeting, forecasting, and financial tracking processes
• Client reconciliation and bookkeeping
• Manage accounting teams on reporting, reconciliations, payroll, and tax coordination
• Monitor company profitability, project margins, utilization, and cash flowBuild reporting systems and dashboards that provide visibility into business performance
• Support leadership with financial planning and operational decision-making
• Oversee invoicing workflows, payment operations, contractor management, and expense tracking
• Ensure operational decisions align with company revenue and profitability goals

What You Bring

• 4-8 years of experience in operations, business management, finance, HR, or agency operations leadership
• Experience working within a creative agency, experiential agency, production company, startup, or similar fast-paced environment
• Understanding of agency resourcing, utilization, and project financials
• Strong operational mindset with the ability to build systems and processes from the ground up
• Strong financial acumen and experience with forecasting, budgeting, and operational reporting
• Deep organizational and project management skills with exceptional attention to detail
• Ability to balance strategic leadership with hands-on execution
• A national rolodex of producers, experiential designers, and other creatives available for projects based on their skill set, rate, and location
• Strong communication and leadership skills with the ability to collaborate across departments and seniority levels
• Familiarity with tools such as Asana, Gusto, QuickBooks, Ramp, DocuSign, Slack, Zoom, Google Workspace, and similar platforms
• Comfortable navigating ambiguity, rapid growth, and evolving priorities

What Success Looks Like

• Company operations run smoothly with clear systems and accountability
• Leadership has visibility into company financial health and operational performance
• Teams feel supported and trust our efficient internal infrastructure
• Vendors and contractors are smoothly onboarded, properly briefed, promptly paid
• Operational challenges are solved proactively before they impact delivery or culture
• AdHoc becomes increasingly scalable, sustainable, and operationally mature while maintaining its creative edge

Compensation

• Salary Range: $90,000–$110,000 based on experience
• Medical, dental, vision benefits
• 401k