Operations Representative - Grand Rapids, MI

Circle Logistics Inc.; Grand Rapids, Northern (MI, KY); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Circle Logistics Inc. is seeking an Operations Representative in Grand Rapids, MI to own shipments from pickup to delivery. You will monitor progress, resolve issues, and ensure data accuracy across portals and internal systems.

The role emphasizes clear communication with carriers, drivers, and customers in a fast-paced environment. Ideal candidates have a high school diploma (associate's degree preferred), keen attention to detail, and strong teamwork ethic.

Qualifications

• High school diploma or equivalent (associate's degree is a plus).
• Sharp eye for details to avoid load-number errors.
• Ability to juggle multiple tasks in a fast-paced environment.
• Strong written and verbal communication with drivers, carriers, and customers.
• Proficient with Google Suite and digital tools.
• Solid work ethic, reliability, and team-player attitude.

Responsibilities

• Support the coordination and execution of shipments from pickup through delivery.
• Monitor load progress and communicate updates, delays, or issues.
• Assist in resolving service issues quickly and professionally.
• Enter and update load details in internal systems, including Transport Pro.
• Maintain accuracy across customer portals and tracking tools.
• Ensure all shipment documentation is complete and organized.
• Talk to carriers, drivers, account managers, and customers to ensure smooth execution.
• Provide timely, clear updates to all stakeholders.

Skills

Attention to detail

Multitasking

Communication skills

Google Suite proficient

Education

High school diploma

Associate's degree (preferred)

Job description

Operations Representative - Grand Rapids, MI

• Full-time
• Compensation: USD 50,000 - USD 50,000 - yearly

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Ever wonder how a pallet of sneakers gets from a warehouse in Ohio to a store shelf in Phoenix - overnight? That's us. You'll be the person making it happen: managing real shipments, solving real problems, and learning how a multi-trillion-dollar industry actually works. No coffee runs. No busywork. Just real responsibility from day one.

Move Freight. Actually.

You'll own shipments from pickup to delivery - tracking loads in real time, jumping in when things go sideways, and making sure drivers and dispatchers have what they need. Think of it like air traffic control, but for trucks.

Support the coordination and execution of shipments from pickup through delivery

Monitor load progress and communicate updates, delays, or issues as needed

Assist in resolving service issues quickly and professionally

Own the Data.

You'll become the person everyone relies on for accurate info. If you're detail-oriented, this is where you'll shine.

Enter and update load details in internal systems, including Transport Pro

Maintain accuracy across customer portals and tracking tools

Ensure all shipment documentation is complete and organized

Be the Connector.

You'll talk to carriers, drivers, account managers, and customers - often all at once. Clear communication isn't a soft skill here, it's how things get done.

Communicate with carriers, drivers, and internal teams to ensure smooth execution

Partner with Carrier Sales and Account Management to support customer needs

Provide timely, clear updates to all stakeholders

Level Up in Carrier Sales.

This is where it gets interesting. You'll learn how to bid on live spot freight, understand why rates go up when it snows in the Midwest, and start building relationships with carriers. It's sales, economics, and logistics all in one - and it's a direct path to a high-earning career.

Learn how to bid on spot freight and understand market pricing

Assist in sourcing and vetting carriers to cover loads

Gain exposure to rate negotiation and carrier relationship management

Develop knowledge of freight lanes, capacity, and market trends

No experience in logistics? Good. You'll learn everything on the job. If you're sharp, curious, and don't mind a fast-moving environment, you'll fit right in.

What We're Looking For

High school diploma or equivalent (associate's degree? Even better)

Eyes like a hawk for details - because one typo in a load number can send a pallet to the wrong state

The ability to juggle multiple tasks without dropping the ball in a fast-paced environment

Communication skills that actually work - both in writing and face-to-face (you'll need them when talking to drivers, carriers, and customers simultaneously)

Comfort navigating Google Suite and other digital tools

A solid work ethic, reliability you can count on, and a genuine team-player attitude

This role offers a clear path into Carrier Sales or Account Management, providing hands-on experience in both operational execution and revenue-driving activities within the business.

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