Operations Reporting Specialist - Data Insights

Concentrix; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Concentrix is seeking an Associate, Operations Reporting to handle daily production of reports and respond to client inquiries. You will analyze projects, consult on reporting decisions, and help build efficient reporting processes.

The role involves creating new reports, coordinating schedules, and utilizing diverse data sources for enhanced insights. Strong communication and MS Office skills are essential.

Qualifications

• Bachelor's degree with 2–4 years of relevant experience.
• Experience in call center environments preferred.
• Knowledge of Oracle and SQL.
• Strong written and verbal communication; detail-oriented.

Responsibilities

• Produce ad hoc reports, trending data and respond to client inquiries.
• Provide consultation to business leaders on reporting needs and trends.
• Coordinate the implementation of reporting processes.
• Develop new reports/graphs and production schedules.
• Utilize new data sources for report development.
• Communicate with project managers to understand client report needs.
• Produce and verify daily electronic reports using reporting tools.
• Distribute reports to internal and external clients via email and feeds.
• Maintain existing reports and monthly/ YTD summaries.
• Develop trending reports on request.

Skills

Communication skills

Multitasking

Detail oriented

Professionalism

Education

Bachelor's Degree

Tools

SQL

Oracle

Microsoft Office

Job description

Concentrix is seeking an Associate, Operations Reporting to handle daily production of reports and respond to client inquiries. You will analyze projects, consult on reporting decisions, and help build efficient reporting processes.

The role involves creating new reports, coordinating schedules, and utilizing diverse data sources for enhanced insights. Strong communication and MS Office skills are essential.