Reporting Analyst: Excel-Driven Ops Insights

Teleperformance; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Mental health resources

Paid time off

Job summary

Teleperformance seeks a detail-oriented reporting analyst to create and analyze critical daily, monthly, and annual reports. You will prepare Excel and PowerPoint presentations for management, collaborate with Operations Leaders, and ensure accurate performance data across intercompany teams.

Responsibilities include reconciling reports, analyzing production data, and driving data-driven decisions with advanced Excel and Google Workspace tools. A proactive, adaptable communicator is essential.

Qualifications

• Must be detail oriented and able to work extended hours during month end.
• Advanced Excel skills including Pivot Tables and Power Query.
• Excellent English communication, both written and spoken.
• Strong analytical and problem-solving abilities.
• Proven ability to handle changing priorities and deadlines.

Responsibilities

• Create, review and analyze critical daily, monthly, and annual reports.
• Prepare Excel/PowerPoint presentations for management on ops, accuracy, and productivity.
• Collaborate with Operations Leaders to obtain necessary information.
• Communicate with intercompany teams and support operations reporting.
• Reconcile reports and analyze production and quality data.
• Generate insights from extensive Excel reporting and data trends.

Skills

Detail oriented

Advanced Excel

Google Workspace

English communication

Time management

Analytical thinking

Interpersonal skills

Customer service

Month-end reporting

Tools

Google Sheets

Google Docs

Google Slides

Google Drive

Google Forms

Job description

Teleperformance seeks a detail-oriented reporting analyst to create and analyze critical daily, monthly, and annual reports. You will prepare Excel and PowerPoint presentations for management, collaborate with Operations Leaders, and ensure accurate performance data across intercompany teams.

Responsibilities include reconciling reports, analyzing production data, and driving data-driven decisions with advanced Excel and Google Workspace tools. A proactive, adaptable communicator is essential.