Reporting Analyst: Data-Driven Ops Insights

Teleperformance USA; Utah; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Vision and dental

Job summary

Teleperformance USA in Utah is seeking an analytical reporting specialist to transform data into actionable insights. You will build and review daily, monthly, and yearly reports, create executive presentations, and collaborate with Operations leaders to drive accuracy and productivity.

Strong Excel and Google Workspace skills, plus English communication, are essential. You will support intercompany teams and participate in month-end close, while contributing to data quality and performance

Qualifications

• Detail oriented with strong data accuracy.
• Must be able to work extended hours during Month End.
• Excellent service skills and timeliness.
• Advanced Excel skills including Pivot Tables.
• Proficiency in Google Workspace.
• Strong English written and verbal communication.
• Ability to analyze data and present findings.
• Ability to work with cross-functional teams.
• Ability to adapt to change.
• Strong problem-solving abilities.

Responsibilities

• Create, review and analyze critical daily, monthly, and annual reports and spreadsheets.
• Prepare presentations in Excel and/or PowerPoint to share with management on operations, accuracy and productivity data.
• Work with Operations Leaders to obtain information.
• Communicate with intercompany team members.
• Ensure accurate reporting of performance data with Operations.
• Understand and reconcile reports and data quality.
• Build and analyze data via extensive Excel reporting.
• Interpret and discuss TikTok performance results and data.
• Provide administrative support for Operations leaders.
• Other duties as directed by supervisor.

Skills

Advanced Excel

Google Workspace

English communication

Data analysis

Time management

Detail oriented

Report building

Problem solving

Adaptability

Presentation skills

Tools

Excel

Power Query

Power Pivot

Pivot Tables

Google Sheets

Google Docs

Google Slides

Google Drive

Google Forms

Job description

Teleperformance USA in Utah is seeking an analytical reporting specialist to transform data into actionable insights. You will build and review daily, monthly, and yearly reports, create executive presentations, and collaborate with Operations leaders to drive accuracy and productivity.

Strong Excel and Google Workspace skills, plus English communication, are essential. You will support intercompany teams and participate in month-end close, while contributing to data quality and performance