Operations Projects Specialist

Foundation Software; Strongsville (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Foundation Software is seeking an Operations Admin to support cross-functional initiatives, document processes, and align projects with business goals. You will partner with the Operations team and multiple departments to drive efficiency and standardization across the organization.

The role emphasizes planning, coordinating, maintaining SOPs, training materials, and monitoring timelines. A proactive, detail-oriented mindset is essential for success in a fast-paced environment.

Qualifications

• 2+ years of experience in operations or process improvement.
• Strong ability to document, streamline, and optimize business processes.
• Experience working with CRM, project management, or workflow automation tools.
• Exceptional organizational skills with the ability to manage multiple projects simultaneously.

Responsibilities

• Assist in planning, coordinating, and tracking key operational projects to align processes across departments.
• Collaborate with stakeholders to document and refine business processes, ensuring clarity and consistency.
• Maintain and update project documentation, including workflows, SOPs, and training materials.
• Monitor project timelines and assist in ensuring deadlines are met by assisting with various assigned tasks.
• Assist in creating onboarding and training materials for customer success and support team members on updated processes and procedures.
• Work closely with the Operations team to support continuous improvement efforts across company-wide initiatives.

Skills

Operations experience

Process documentation

CRM tools

Project management tools

Communication skills

Analytical mindset

Detail-oriented

Adaptability

Tools

CRM tools

Project management tools

Workflow automation

Job description

Foundation Software is seeking an Operations Admin to support cross-functional initiatives, document processes, and align projects with business goals. You will partner with the Operations team and multiple departments to drive efficiency and standardization across the organization.

The role emphasizes planning, coordinating, maintaining SOPs, training materials, and monitoring timelines. A proactive, detail-oriented mindset is essential for success in a fast-paced environment.