Technology Solutions Supervisor

Hawthorne Machinery Co.

San Diego (CA)

On-site

USD 63,000 - 70,000

Full time

5 days ago

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Benefits offered by this job

Medical, Dental and Vision plans

401(k) Plan + Company Matching

Paid Time Off (PTO) Pay

Tuition Reimbursement

Boot Reimbursement

Wellness Programs

Employee Assistance Programs

Job summary

Hawthorne Cat, a California-based family-owned company, seeks a Technology Solutions Supervisor to guide digital products like Product Link and Vision-Link, and to lead the digital services team. You will train customers and Hawthorne personnel, oversee SOPs, and collaborate with Sales, Service, IT, and Marketing to drive data-driven fleet insights for improving uptime.

The role emphasizes strategic development of eCommerce and fleet management solutions while maintaining strong relationships

Qualifications

Ten years of experience in the construction equipment industry.
Five years of digital/technology experience and/or training.
Supervisory experience preferred.
Product knowledge in Caterpillar and associated product lines preferred.
DBS and/or AS400 experience preferred.
Bachelor’s Degree in Business Administration or equivalent preferred.
Must have a valid California Class C Driver’s License with a good record.
Ability to communicate professionally and clearly, both verbally and in writing.
Ability to multi-task and establish priorities.
Above average knowledge of Microsoft Office Suite including Excel and Word.

Responsibilities

Lead Hawthorne’s construction technology products and services.
Serves as the technical subject matter expert for aftermarket digital solutions.
Lead and oversee training for customers and Hawthorne personnel on digital applications.
Lead and develop the digital services team and manage departmental performance.
Develop SOPs for Product Link troubleshooting and installation and train technicians.
Develop strategies to increase customer engagement and growth via eCommerce and digital solutions.
Grow adoption of equipment/fleet management technology with customers.
Analyze telematics and equipment data to identify fleet insights and customer solutions.
Partner with cross-functional teams to support company objectives.
Develop strategies to increase customer up-time through fleet management services.

Skills

Leadership/Supervisory

Digital/Tech experience

Communication skills

Multi-tasking

MS Office (Excel/Word)

Product knowledge (Caterpillar lines)

DBS/AS400 experience

Driver's license

Education

Bachelor’s Degree in Business Administration or equivalent

Tools

DBS/AS400 experience

Job description

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

POSITION SUMMARY: The Technology Solutions Supervisor works closely with Product Support, Rental, Sales, and Service departments to provide direction on various corporate initiatives related to digital solutions; including connectivity, eCommerce, equipment management, onboarding, and other related services for Hawthorne.

ESSENTIAL FUNCTIONS:

Lead Hawthorne’s construction technology products and services, including Product Link, Vision-Link, Cat Central / PCC, Cat Inspect, S·O·S, and related digital solutions.
Serves as the technical subject matter expert for all aftermarket digital solutions.
Lead and oversee training for customers and Hawthorne personnel on digital applications, including Cat Central, PCC, and Vision-Link.
Leads and develops the digital services team and manages departmental performance on key metrics with oversight on employee development and training.
Continuously improves standard operating procedures for Product Link troubleshooting and installation (CI, P&E). Provide oversight and training for technicians on said SOP’s.
Develop and execute strategies that increase customer engagement and growth through eCommerce and digital solutions (customer activation, retention, administration, support).
Grow adoption of equipment/fleet management technology/solutions with customers.
Analyzes telematics, inspection, and other relevant equipment data to identify data-driven fleet insights and develop customer centric solutions.
Partner with Sales, Service, Rental, Marketing, Training, IT, Parts, and Product Support teams to support company initiatives and customer objectives.
Develop strategies to increase customer up-time through fleet management services.
Maintains technical expertise in emerging technologies, digital solutions, and industry trends to support business growth and innovation.
Performs and supports various other duties and projects as assigned to meet the company, department, or individual objectives.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

Ten years of experience in construction equipment industry.
Five years of digital/technology experience and/or training; or equivalent combination of education and experience.
Supervisory experience preferred.
Product knowledge in Caterpillar and associated product lines preferred.
DBS and/or AS400 experience preferred.
Bachelor’s Degree in Business Administration or equivalent preferred.
Must have a valid California Class C Driver’s License with a good record.
Ability to communicate professionally and clearly, both verbally and in writing.
Ability to multi-task and establish priorities.
Above average knowledge of Microsoft Office Suite including Excel and Word.
Ability to maintain organization in a changing environment.

PHYSICAL DEMANDS:

Walking and moving about on foot often up and down stairs.
Handling: Seizes, helps or works with hands.
Lifting: Raises or lowers miscellaneous paperwork.
Reaching: Extends hands and arms in any direction.
Stooping: Bends body downward and forward by bending at knees or waist.
Standing: Remains in standing position if required to perform various functions of the job.
Vision: Read computer and paperwork.
Talking: Communications by phone and in person.
Sitting: Sits at desk. Sits for long periods of time.
Climbing: Climb on and off earthmoving machines, engines, generators.

ENVIRONMENTAL: