Principal Project Manager

Capital One; Deerfield (IL); On-site; USD 109,900 - 137,900; Full time

Job summary

Capital One seeks a Principal Project Manager to lead the NPP Ops COS team. You will translate high‑level operating models into practical daily workflows, optimize tools like Jira, Confluence, Google Sites, and Data Studio, and drive cross‑functional execution across stakeholders.

You will shape playbooks, templates, and progressive training for smooth associate transitions. You will engage with top business leaders to mitigate delivery risk, align strategic objectives, and enable rapid,

Qualifications

• Bachelor’s Degree or equivalent military experience.
• At least 5 years of Project Management experience.
• At least 1 year of experience in Process Management or continuous improvement.
• At least 7 years of Project Management experience.
• Professional certifications such as PMP, CSM, Prosci Change Management, or other Agile credentials.
• Experience using data and structured analysis to solve complex business problems.
• Strong communication skills with a proven track record of informing stakeholders at multiple levels of the company.
• Experience building and maintaining centralized documentation repositories, standardized templates, and comprehensive Ops Playbooks.
• Proven experience creating tactical communication frameworks, cross‑functional interaction models, and targeted training programs for associate transitions.

Responsibilities

• Act as the primary executor of operating models, translating frameworks into practical, daily team workflows.
• Configure, manage, and optimize core collaboration tools to ensure workflows generate clean insights without process debt.
• Build and maintain centralized documentation, standardized templates, and the team’s Ops Playbook to accelerate onboarding and information exchange.
• Design, develop, and actively manage detailed project plans, tracking day‑to‑day milestones and adjusting timelines to meet shifting needs.
• Partner effectively with cross‑functional teams and business partners to provide tactical execution support and keep teams aligned on well‑managed delivery needs.

Skills

Project management

Process improvement

Data analysis

Stakeholder communication

Documentation

Education

Bachelor's degree

Tools

Jira

Confluence

Google Sites

Data Studio

Slack

Job description

Overview

Are you ready to lead from the front line of a top 10 bank? Do you thrive in a high‑visibility environment where your strategic relationship‑building and deep delivery expertise translate directly into innovative business solutions?

As a Principal Project Manager on the NPP Ops Chief of Staff (COS) team, you won’t just track tasks—you will act as the chief optimizer and integrator of our team’s operational infrastructure.

In this role, you will be the direct executor and maintainer of established operating systems, models, and frameworks. Your focus will be on operational excellence—taking high‑level frameworks and translating them into practical, daily business operations.

We are seeking a highly motivated project management professional who blends sharp organizational prowess with an eye for operational detail. You excel at turning structural designs into clear, executable tactics that prepare associates for seamless execution in a fast‑paced environment.

In this role, you will enjoy significant exposure across key business leaders and cross‑functional lines of business, empowering you to guide the organization through complex transitions, mitigate delivery risk, and drive strategic alignment across the NPP and business stakeholder environment from day one.

Responsibilities

• Act as the primary executor of operating models, translating frameworks into practical, daily team workflows.
• Configure, manage, and optimize core collaboration tools (e.g., Jira, Confluence, Google Sites, Data Studio, Slack, and tracking platforms) to ensure workflows generate clean insights without process debt.
• Build and maintain centralized documentation, standardized templates, and the team’s Ops Playbook to accelerate onboarding and information exchange.
• Design, develop, and actively manage detailed project plans, tracking day‑to‑day milestones and adjusting timelines to meet shifting needs.
• Partner effectively with cross‑functional teams and business partners to provide tactical execution support and keep teams aligned on well‑managed delivery needs.

Basic Qualifications

• Bachelor’s Degree or equivalent military experience.
• At least 5 years of Project Management experience.
• At least 1 year of experience in Process Management or continuous improvement.

Preferred Qualifications

• At least 7 years of Project Management experience.
• Professional certifications such as PMP, CSM, Prosci Change Management, or other Agile credentials.
• Experience using data and structured analysis to solve complex business problems.
• Strong communication skills with a proven track record of informing stakeholders at multiple levels of the company.
• Experience building and maintaining centralized documentation repositories, standardized templates, and comprehensive Ops Playbooks.
• Proven experience creating tactical communication frameworks, cross‑functional interaction models, and targeted training programs for associate transitions.

Compensation

McLean, VA: $120,800 – $137,900 for Principal Project Manager

Richmond, VA: $109,900 – $125,400 for Principal Project Manager

Riverwoods, IL: $109,900 – $125,400 for Principal Project Manager

Performance‑based incentive compensation may include cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Eligibility varies by status, employment level, and location.

Equal‑Opportuniy Employer

Capital One is an equal‑opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One will consider qualified applicants with criminal history in compliance with applicable regulations.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.