Operations & Programs Manager: Scheduling, Onboarding & EMR

Midwest Autism and Therapy Center; Southfield (MI); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Midwest Autism and Therapy Center is seeking a dependable Program Manager to support daily operations in our Southfield, MI center. You will help staff, assist families, manage scheduling, and ensure smooth office flow.

The role suits someone who excels at multitasking, communication, and problem solving. Responsibilities include front-office support, maintaining records, onboarding, coordinating with departments, and overseeing EMR systems such as CentralReach.

Qualifications

• ABA: 1 year (Preferred)
• Administrative Assistance: 1 year (Preferred)
• Business Administration or Human Resources Degree (Preferred)
• High School Diploma (Required)

Responsibilities

• Maintain office supplies and keep the office organized
• Answer phones, greet visitors, and support front-office tasks
• Prepare and send emails, letters, forms, and other documents
• Manage meeting schedules, appointments, and conference room calendars
• Maintain accurate digital and physical filing systems
• Support new employee onboarding and prepare orientation materials
• Collaborate with other departments and external partners
• Manage client referrals, intakes, discharges, and registration packets
• Obtain insurance authorizations and assist with claim denials
• Ensure all client paperwork is complete and accurate
• Manage EMR systems and staff devices (CentralReach, email accounts, iPads/laptops)
• Approve client billing, staff timesheets, and PTO for payroll processing
• Assist with workers' compensation reporting and documentation
• Support hiring needs and assist with interviews
• Communicate with families regarding scheduling and paperwork
• Assist with staff/client scheduling and assignments
• Complete monthly chart audits and quarterly fire drill audits
• Work closely with the Vice President of Operations on budgets and billable hours
• Other duties as assigned

Skills

Office management

Scheduling

Communication

Multitasking

EMR systems

Staff onboarding

Billing & payroll

Education

High School Diploma

Business Administration or HR degree (Preferred)

Tools

CentralReach

iPads

Laptops

Job description

Midwest Autism and Therapy Center is seeking a dependable Program Manager to support daily operations in our Southfield, MI center. You will help staff, assist families, manage scheduling, and ensure smooth office flow.

The role suits someone who excels at multitasking, communication, and problem solving. Responsibilities include front-office support, maintaining records, onboarding, coordinating with departments, and overseeing EMR systems such as CentralReach.