Operations Programs Manager, Central Operations

Socket.dev; San Francisco (CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Equity in a fast-growing company

401(k) match

Paid parental leave

Fertility benefits

Mental health support

Learning stipend

Remote & Office: SF office perks

Job summary

Handshake is seeking an Operations Program Manager for Central Operations to drive end-to-end operational programs across core functions, translating needs into requirements, execution plans, and measurable outcomes for cross-functional partners. You will analyze performance data, identify gaps, and build scalable processes to improve efficiency and quality.

Work closely with Legal, Finance, Product, Engineering, Analytics, and Delivery to ensure programs run smoothly end-to-end, with a strong

Qualifications

• 2+ years of experience in operations, technical program management, or a similar individual-contributor role supporting cross-functional initiatives.
• Strong analytical skills, with the ability to use data to inform decisions.
• Strong SQL and data analysis skills, with the ability to independently pull, analyze, and investigate operational data to surface actionable insights.
• Proven ability to manage multiple cross-functional programs or workstreams simultaneously, with strong organizational skills and attention to detail.
• Comfort operating in ambiguous environments — including working "in the weeds" of operational workflows — and translating messy real-world processes into structured, clear plans.

Responsibilities

• Own and execute operational programs end-to-end across Central Operations functions.
• Translate operational needs into clear requirements, execution plans, and measurable outcomes for cross-functional partners.
• Analyze performance data to identify trends, gaps, and opportunities for improvement.
• Build and optimize processes to improve efficiency, quality, and scalability.
• Partner cross-functionally to launch and iterate on operational initiatives.
• Track and report on key metrics, ensuring programs meet performance targets.
• Drive continuous improvement through structured problem-solving and experimentation.

Skills

Operations

Analytical skills

SQL

Cross-functional program management

Ambiguity tolerance

Tools

SQL

Job description

Handshake is seeking an Operations Program Manager for Central Operations to drive end-to-end operational programs across core functions, translating needs into requirements, execution plans, and measurable outcomes for cross-functional partners. You will analyze performance data, identify gaps, and build scalable processes to improve efficiency and quality.

Work closely with Legal, Finance, Product, Engineering, Analytics, and Delivery to ensure programs run smoothly end-to-end, with a strong