Infrastructure Operations Program Lead

United States Digital Space LLC; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

The company is seeking a Technical Program Manager to own the systems, data, reporting, governance, and program-management backbone for Infrastructure Operations. You will translate strategy into executable goals and operating cadences, turning operational needs into software and data solutions for a rapidly evolving organization.

You will manage the delivery-tracking layer across sites and partners, ensuring input is complete, usable input for readiness, handover, and ongoing operations while

Qualifications

• Have 8+ years of experience in technical program management, operations program management, infrastructure delivery, operations transformation, or a comparable role in a complex technical environment.
• Have led end-to-end software or systems implementations for an operations organization, including workflow discovery, requirements, data models, integrations, testing, rollout, adoption, and continuous improvement.
• Are fluent with dashboards, KPIs, operational data, and executive reporting; you can turn incomplete inputs into clear definitions, trusted metrics, and decisions.
• Have built governance mechanisms that work in practice: goal-setting, operating reviews, intake and prioritization, risk and issue management, action tracking, decision logs, and escalation.
• Bring experience with data centers, construction, commissioning, infrastructure operations, cloud, manufacturing, or another mission-critical physical-infrastructure environment.

Responsibilities

• Establish and run Infrastructure Operations' goal-setting and operating cadence, including quarterly goals, weekly reviews, prioritization, action tracking, logs, escalation paths, and closure criteria.
• Translate leadership priorities into clear programs with owners, milestones, dependencies, success metrics, and resourcing assumptions; maintain source-of-truth hygiene across goals, status, dates, risks, and decisions.
• Build and operate dashboards, scorecards, and executive-ready reporting for operational health, capacity readiness, SLA and MTTR performance, delivery pipeline status, and material risks.
• Define authoritative data models and reporting standards for milestones, timelines, delivery risk, capacity state, readiness, handover, exceptions, and operational performance; drive adoption across the portfolio.
• Own the 1P+3P delivery-tracking program across sites and partners, integrating schedule and progress inputs, maintaining forecasts, surfacing risks early, and driving cross-functional follow-through.

Skills

Technical program management

Operations program management

Dashboards & reporting

Cross-functional collaboration

Ambiguity navigation

Education

Bachelor's degree in Engineering/CS/Information Systems/Construction Management/Operations Management

Tools

BI/Reporting tools

API/Integration patterns

SQL

Job description

The company is seeking a Technical Program Manager to own the systems, data, reporting, governance, and program-management backbone for Infrastructure Operations. You will translate strategy into executable goals and operating cadences, turning operational needs into software and data solutions for a rapidly evolving organization.

You will manage the delivery-tracking layer across sites and partners, ensuring input is complete, usable input for readiness, handover, and ongoing operations while