Operations Program Manager — People & Capacity Lead

Constellation Institute; Berkeley (CA); On-site; USD 148,000 - 192,000; Full time

Benefits offered by this job

Healthy meals

Unlimited snacks and drinks

Generous vacation policy

401(k) with company match

Employer-paid commuter benefits

Health, dental, and vision insurance

Friendly and supportive team

Engagement with AI safety researchers

Job summary

Constellation Institute is seeking an Operations Program Manager to lead and develop the Operations Coordinator team, ensuring excellent daily service and career growth for OCs. The role involves prioritizing requests, managing overtime, and collaborating with cross‑functional teams to design scalable processes.

Based on in‑person, Berkeley‑on‑site work from 9am–5pm, with occasional events after hours. This entry‑level operations role grows into higher responsibility within the AI safety

Qualifications

• Experience managing and developing a team of 5–10 early‑career staff
• Experience designing or running onboarding and training programs
• Strong prioritization across many stakeholders and saying no with grace
• Direct, kind, specific feedback and delivering difficult news
• Hiring experience: screening, interviewing, and decisions
• Hands‑on operations knowledge (office, events, customer support) to set QA standards
• Systems thinking to fix processes at scale
• Clear, concise written communication
• Familiar with Asana, Slack, Google Workspace, and Claude

Responsibilities

• Lead and develop a team of 5–10 Operations Coordinators and Senior OCs
• Prioritize OC time requests, balance capacity, and communicate decisions
• Own OC training plan and improve it with cohort feedback
• Ensure quality standards for onboarding, offboarding, arrivals, and requests
• Collaborate with Site Operations, Convening, People Ops, and BizOps
• Partner with managers to design long‑term OC program structure

Skills

Team leadership

People development

Prioritization

Feedback delivery

Hiring experience

Operations knowledge

Systems thinking

Clear written communication

Asana

Slack

Google Workspace

Claude

Tools

Asana

Slack

Google Workspace

Claude

Job description

Constellation Institute is seeking an Operations Program Manager to lead and develop the Operations Coordinator team, ensuring excellent daily service and career growth for OCs. The role involves prioritizing requests, managing overtime, and collaborating with cross‑functional teams to design scalable processes.

Based on in‑person, Berkeley‑on‑site work from 9am–5pm, with occasional events after hours. This entry‑level operations role grows into higher responsibility within the AI safety