IT Coordinator | On-Site Support for AI Safety Community

Constellation Institute; Berkeley (CA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Healthy meals

Unlimited snacks & drinks

Generous vacation policy

401(k) with employer match

Employer-paid commuter benefits

Health, dental, and vision insurance

Collaborative team environment

Exposure to AI safety community

Job summary

Constellation Institute, based in Berkeley, CA, is seeking an IT Coordinator/Specialist to provide hands-on IT support to staff, researchers, and visitors. You’ll manage devices, troubleshoot issues, and assist with broader office operations to ensure smooth day-to-day functioning.

Outside core hours, evenings/weekends may be required for events or urgent issues. The role offers on-site duties at our Berkeley office with opportunities to grow into higher responsibility levels.

Qualifications

• Experience providing IT or technical user support, ideally in an office environment.
• Friendly, professional interpersonal skills to engage with a diverse range of users.
• Strong organizational and multitasking abilities.
• Clear written and verbal communication.
• Proficiency with Google Workspace (Docs, Sheets), Slack, and ticketing systems.
• Comfort learning new software and technology tools quickly.

Responsibilities

• Manage incoming support tickets, resolving or escalating appropriately.
• Provide front-line IT support: troubleshooting hardware/software issues, user account support, and device setup.
• Maintain inventory and upkeep of IT equipment (laptops, peripherals, kiosks).
• Assist with IT onboarding/offboarding logistics.
• Google Workspace administration – user provisioning, group management, Drive policies, and troubleshooting.
• Support physical security operations including access control management (Brivo), camera monitoring, badge issuance, and visitor check-in.
• Monitor IT inventory, order supplies, and maintain stock levels.
• Provide event support, including workshops and community gatherings.
• Help coordinate office space reservations and set up.
• Support other teams with cross-functional tasks and projects.
• Document common IT issues and solutions to improve team knowledge and user experience.

Skills

IT support

End-user support

Google Workspace

Ticketing systems

Communication

Organization

Tools

Google Workspace

Slack

Brivo

Drive policies

Job description

Constellation Institute, based in Berkeley, CA, is seeking an IT Coordinator/Specialist to provide hands-on IT support to staff, researchers, and visitors. You’ll manage devices, troubleshoot issues, and assist with broader office operations to ensure smooth day-to-day functioning.

Outside core hours, evenings/weekends may be required for events or urgent issues. The role offers on-site duties at our Berkeley office with opportunities to grow into higher responsibility levels.