Operations Program Manager III

University of Utah; Salt Lake City (UT); On-site; USD 53,000 - 122,000; Full time

Job summary

University of Utah seeks an Operations Program Manager III to oversee division operations, lead planning and implementation of new programs, and align processes with the department's mission. Under minimal supervision, you will coordinate administrative, financial, and personnel functions and act as a liaison with customers and staff to ensure service quality.

The role involves developing departmental strategies, evaluating systems, and guiding staff development, recruitment, and training to

Qualifications

• Equivalency statement: 1 year of higher education can substitute for 1 year of directly related work experience.
• Department may hire at one of the following job levels: Operations Program Manager, III with specific education/experience requirements.
• Requisition number and full-time status provided in the posting.

Responsibilities

• Forecasts, develops and implements policies and procedures in customer service, staff management and budgetary goals and objectives; analyzes outcomes to identify efficiencies.
• Markets and promotes new and existing programs and services to internal and external customers.
• Participates in university-wide committees to establish customer service standards and administrative plans and policies.
• Monitors the appropriateness and effectiveness of service within the division to deliver outstanding service.
• Ensures customer satisfaction by analyzing complaints and ensuring follow-through.
• Develops departmental strategies aligned with continuous quality improvement.
• Oversees recruitment, training, orientation, and professional development of division staff to accomplish goals.

Education

Bachelor's degree or equivalent

Master's degree or equivalent

Job description

Operations Program Manager III

Job Summary

Under minimal supervision, responsible for division/departmentoperations, pertaining to administrative, financial, personnel, andorganizational functions. Provides strategic support and leadershipin planning, developing, and implementing new programs to advancethe mission and goals of the division/department. Assist inevaluating current and proposed systems and procedures. Recommendschanges when necessary and assist in implementation of newprocesses. Acts as a catalyst between the department and itscustomers and staff to ensure continuity and quality of service andcare.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below joblevels and associated pay rates based on their business need andbudget.

Responsibilities

DisclaimerThis job description has been designed to indicate thegeneral nature and level of work performed by employees within thisclassification. It is not designed to contain or be interpreted asa comprehensive inventory of all duties, responsibilities andqualifications required of employees assigned to the job.

Essential Functions

1. Forecasts, develops and implements policies and procedures inthe areas of customer service, staff management and budgetary goalsand objectives that are consistent with University of Utah'spolicies. Analyzes process outcomes and workflow to ensure andidentify efficiencies in productivity and savings.
2. Markets and promotes new and existing programs and services tointernal and external customers.
3. Participates in University-wide committees to establishcustomer service standards and administrative plans andpolicies.
4. Monitors the appropriateness and effectiveness of servicewithin the division in order to deliver outstanding service to bothinternally and externally to the division.
5. Ensures customer satisfaction by analyzing complaints, concernsand suggestions and providing appropriate follow-through.
6. Develops departmental strategies consistent with the assigneddepartments continuous quality improvement program.
7. Ensures competency of staff through the development and/orpresentation of educational programs and through on going staffperformance evaluations. Oversees recruitment, training,orientation, and professional development of division staff insupport of accomplishing division goals and mission.

Work Environment and Level of Frequency typically requiredNearlyContinuously: Office environment.

Physical Requirements and Level of Frequency that may berequiredNearly Continuously: Sitting, hearing, listening,talking.Often: Repetitive hand motion (such as typing),walking.Seldom: Bending, reaching overhead.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher educationcan be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related workexperience).

Department may hire employee at one of the following joblevels: Operations Program Manager, III: Requires a bachelor's (or equivalency) + 6 years or a master's (orequivalency) + 4 years of directly related work experience.

Requisition Number: PRN46556B

Full Time or Part Time? Full Time

Work Schedule Summary:

Department: 01627- HCI KIM KAPHINGST RESRCH PROG

Location: Campus

Pay Rate Range: 52993 - 121573

Close Date: 11/30/2026

Open Until Filled: