Strategic Operations Program Manager III

University of Utah; Salt Lake City (UT); On-site; USD 53,000 - 122,000; Full time

Job summary

University of Utah seeks an Operations Program Manager III to oversee division operations, lead planning and implementation of new programs, and align processes with the department's mission. Under minimal supervision, you will coordinate administrative, financial, and personnel functions and act as a liaison with customers and staff to ensure service quality.

The role involves developing departmental strategies, evaluating systems, and guiding staff development, recruitment, and training to

Qualifications

• Equivalency statement: 1 year of higher education can substitute for 1 year of directly related work experience.
• Department may hire at one of the following job levels: Operations Program Manager, III with specific education/experience requirements.
• Requisition number and full-time status provided in the posting.

Responsibilities

• Forecasts, develops and implements policies and procedures in customer service, staff management and budgetary goals and objectives; analyzes outcomes to identify efficiencies.
• Markets and promotes new and existing programs and services to internal and external customers.
• Participates in university-wide committees to establish customer service standards and administrative plans and policies.
• Monitors the appropriateness and effectiveness of service within the division to deliver outstanding service.
• Ensures customer satisfaction by analyzing complaints and ensuring follow-through.
• Develops departmental strategies aligned with continuous quality improvement.
• Oversees recruitment, training, orientation, and professional development of division staff to accomplish goals.

Education

Bachelor's degree or equivalent

Master's degree or equivalent

Job description

University of Utah seeks an Operations Program Manager III to oversee division operations, lead planning and implementation of new programs, and align processes with the department's mission. Under minimal supervision, you will coordinate administrative, financial, and personnel functions and act as a liaison with customers and staff to ensure service quality.

The role involves developing departmental strategies, evaluating systems, and guiding staff development, recruitment, and training to