Operations Program Analyst PartTime

Division Of Health & Social Services; Dover (DE); On-site; USD 52,349,000 - 57,859,000; Part time

Benefits offered by this job

Retirement pension

Paid parental leave

Compressed work schedule

Shift differential pay

Job summary

Division Of Health & Social Services in Dover, DE is seeking a detail-oriented Management Analyst II (Part-Time) to review public assistance cases, analyze data, and ensure compliance with laws and program requirements. You will develop and maintain Excel-based investigations tracking and prepare professional reports.

The role emphasizes independent work, strong analytical abilities, and clear written communication.

Qualifications

• Six months of experience interpreting laws, regulations, policies, or program standards to evaluate cases.
• Experience preparing narrative reports documenting investigative findings and recommendations.
• Strong analytical, research, and critical thinking skills.
• Advanced proficiency with Excel for tracking investigations.
• Experience using automated databases or case management systems.
• Excellent organizational and written communication skills.
• Ability to work independently and meet deadlines.

Responsibilities

• Conduct preliminary reviews of public assistance cases to determine compliance with state and federal laws, regulations, policies, and program guidelines.
• Evaluate case information and data to decide whether referrals are needed or cases should be closed.
• Research, collect, verify, and organize documentation to support investigations and decisions.
• Develop and maintain detailed Excel spreadsheets to track investigations, case status, findings, and outcomes.
• Utilize agency databases and case management tools to review, document, and manage case activity.
• Analyze investigative findings and prepare narrative reports summarizing research, evidence, and recommendations.
• Interpret policies, procedures, and program standards to ensure consistent case evaluations.
• Identify trends and discrepancies through data analysis and research.
• Communicate findings and recommendations clearly while maintaining confidentiality.

Skills

Analytical thinking

Report writing

Communication

Policy interpretation

Time management

Tools

Microsoft Excel

Case management systems

Database querying

Job description

Job Description

Job Description

Management Analyst II /Part-Time

Location: Thomas Collins Building
540 S. DuPont Highway
Dover, DE 19901

Hourly Rate: $24.67/hour

Work Schedule: Monday–Friday, 8:00 a.m. – 4:30 p.m.
Up to 29.75 hours per week

The State of Delaware is seeking a detail-oriented and analytical professional to serve as a Management Analyst II. This position plays an important role in reviewing public assistance cases, analyzing data, conducting preliminary investigations, and ensuring compliance with applicable laws, regulations, and program requirements.

What You'll Do

As a Management Analyst II, you will:

• Conduct preliminary reviews of public assistance cases to determine compliance with state and federal laws, regulations, policies, and program guidelines.
• Evaluate case information and state-provided data to determine whether cases should be referred for further investigation or closed based on established criteria.
• Research, collect, verify, and organize documentation necessary to support investigations and case decisions.
• Develop and maintain detailed Microsoft Excel spreadsheets to track investigations, case status, findings, and outcomes.
• Utilize agency databases, automated systems, and case management tools to review, document, and manage case activity.
• Analyze investigative findings and prepare accurate, well-organized narrative reports summarizing research, evidence, and recommendations.
• Interpret policies, procedures, and program standards to ensure consistent and accurate case evaluations.
• Identify trends, discrepancies, and areas requiring further review through data analysis and research.
• Communicate findings and recommendations clearly and professionally while maintaining confidentiality of sensitive information.

What We're Looking For

The ideal candidate will possess:

• At least six months of experience interpreting laws, regulations, policies, procedures, or program standards to evaluate cases or determine compliance.
• Experience preparing detailed narrative reports that clearly document investigative findings and recommendations.
• Strong analytical, research, and critical thinking skills with the ability to evaluate complex information and make sound recommendations.
• Advanced proficiency with Microsoft Excel, including maintaining tracking spreadsheets, organizing data, and generating reports.
• Experience using automated databases, electronic case management systems, or similar software applications.
• Excellent organizational, written communication, and time management skills.
• The ability to work independently while managing multiple assignments and meeting deadlines.

Why Join the State of Delaware?

This position offers an opportunity to apply your analytical and research skills in a meaningful public service role. You'll contribute to program integrity by helping ensure public assistance programs are administered accurately, fairly, and in accordance with established laws and regulations.

Company Description

We offer a commitment to your personal and professional life. Working for the State of Delaware you may qualify for a retirement pension, paid parental leave, a compressed work schedule and shift differential pay.

We offer a commitment to your personal and professional life. Working for the State of Delaware you may qualify for a retirement pension, paid parental leave, a compressed work schedule and shift differential pay.