Management Analyst III

DelDOT; Newark (DE); On-site; USD 65,000 - 90,000; Full time

Job summary

DHSS in Delaware seeks an experienced analyst to conduct complex interdepartmental management studies and perform in-depth statewide analyses. You will plan, design, and execute statistical studies on departmental operations and lead special projects.

The role includes reviewing performance, assessing workloads, and recommending efficiency improvements across state policies and systems. You will develop recommendations, present strategic options to leadership, and oversee contract management and

Qualifications

• Three years experience in conducting studies evaluating operations, programs, services, policies and procedures.
• Three years experience in descriptive statistics (mean, median, mode, standard deviation).
• Three years experience in interpreting laws, rules, regulations, standards, policies and procedures.
• Six months designing studies: goals, data sources, sampling and collection methods.
• Six months making recommendations based on findings.
• Six months narrative report writing.
• Knowledge of inferential statistics (correlation, t-tests, ANOVA).

Responsibilities

• Interview staff, observe processes, and gather data for evaluating services and compliance.
• Review and interpret statistical data to define corrective actions.
• Analyze data and develop solutions or alternatives.
• Evaluate operations to meet goals and objectives.
• Provide technical assistance on management objectives and controls.
• Study relevant legislation and regulations.
• Propose new techniques to improve methods and optimize resources.
• Document findings and prepare recommendations for new systems or changes.
• May supervise administrative staff.

Skills

Data analysis

Statistics interpretation

Policy interpretation

Narrative reporting

Job description

Introduction

Make a Difference with DHSS. Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick‑start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

This position is responsible for conducting highly complex and diverse interdepartmental management studies, as well as performing in‑depth analyses of multidisciplinary statewide operational issues. The role involves developing recommendations and presenting strategic alternatives to leadership to support informed decision‑making. Responsibilities include planning, designing, and executing statistical studies on departmental operations and other areas of interest. The position will lead and oversee special projects and management initiatives, analyzing data to align with project goals and objectives. Additional duties include reviewing performance metrics, assessing workload volumes, and evaluating statewide policies, procedures, and systems to identify and recommend efficiency improvements. The role also includes contract management and overseeing fiscal responsibilities. This is the third level directing management studies, analyzing data, evaluating options and recommending alternatives in a diverse range of complex management and operational areas.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Interviews agency staff, observes work processes and gathers data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives.
• Reviews, performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; Defines and may make recommendations for correcting problems.
• Analyzes data gathered and develops solutions or alternative methods of proceeding.
• Analyzes and evaluates the effectiveness of operations in meeting established goals and objectives.
• Provides technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.
• Studies pertinent background material such as legislation, administrative orders and regulations.
• Makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
• Documents findings of studies and prepares recommendations for implementation of new systems, procedures, or organizational changes.
• May supervise administrative support and/or paraprofessional staff. Supervision is exercised over at least two or more merit full‑time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.

Job Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Three years experience in conducting studies which includes evaluating operations, programs, services, policies and procedures to determine efficiency, effectiveness, whether goals and objectives are met and compliance with laws, rules, regulations, policies and procedures.
• Three years experience in descriptive statistics such as the mean, median, mode or standard deviation.
• Three years experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months experience in designing studies which includes determining study goals and objectives, information needed, data sources, sampling and collection methods.
• Six months experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
• Six months experience in narrative report writing.
• Knowledge of inferential statistics such as correlation, t‑tests, f‑tests or analysis of variance.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DHSS does not provide employment‑based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on‑line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling (800) 232‑5470 or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739‑5458 or email [e-mail]. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.