Operations Processor II

Lacapfcu; Baton Rouge, Northern (LA, KY); Hybrid; USD 42,000 - 55,000; Full time

Job summary

La Capitol Federal Credit Union currently has an opening for an Operations Processor II at the Main Office. This role reviews and processes electronic funds transfers (EFT), automated clearing house (ACH), sharedraft, chargebacks, remote deposit capture (RDC) files, and post manual payroll.

The Operations Processor II also monitors negative balance and charged-off accounts, ensuring timely and accurate processing in line with policy.

Qualifications

• High School diploma or equivalent plus three years of financial experience or training.
• Experience in ACH, EFT file processing, and check clearing is required.

Responsibilities

• Post ACH, EFT, and Sharedraft files and review each exception to determine posting or return.
• Process reclamations as received.
• Receive employee and vendor expense requests and process through the fed.
• Notify members of needed deposits for LaOops participation.
• Pull NSF reports and charge NSF fees to member accounts as needed.
• Work Remote Deposit Capture hourly and ensure proper processing.
• Research items that kick out for review.
• Post RDC files to La Cap’s core system and run Keystone/Check Hold reports.
• Review and post manual payrolls promptly on receipt.
• Process incoming and outgoing domestic and international wires daily.
• Process ACH Stop Payments and handle posting adjustments.
• Maintain confidentiality of member information and assist with audits.

Education

High School diploma or equivalent

Job description

La Capitol FCU currently has an opening for an Operations Processor II at the Main Office.

This role reviews and processes electronic funds transfers (EFT), automated clearing house (ACH), sharedraft, chargebacks, remote deposit capture (RDC) files, and post manual payroll. The Operations Processor II also monitors and works negative balance and charged-off accounts. All processes must be performed in a timely and accurate manner in accordance with credit union policies and procedures.

Essential Duties and Responsibilities include but are not limited to the following:

• Post ACH, EFT, and Sharedraft files and review each exception to determine whether to post or return and edit appropriately.
• Process reclamations as received.
• Receive employee expense, vendor expense, and Q2 origination requests, create files, and process through the fed.
• Call members who are LaOops participants to notify them of needed deposits for their account.
• Pull NSF fee report and manually charge NSF fees to members' accounts
• Work Remote Deposit Capture hourly.
• Research items that kick out for review.
• Post Remote Deposit Capture (RDC) files to La Cap’s core system.
• Run Keystone Exception report to research and work items in core.
• Run Check Hold report to review and release check holds appropriately on member accounts.
• Review, edit, and post manual payrolls immediately upon receipt.
• Process outgoing and incoming domestic and international wires daily.
• Process ACH Stop Payments upon receipt.
• Withdraw or deposit funds from member accounts as needed for posting adjustments, payments and deposits, or collecting wire funds.
• Pull chargebacks in from the FED and print substitute checks.
• Prepare to mail out substitute checks, REG E letters, and other mailings.
• Review list of Negative Balance and Charged-off accounts and manually work kickouts.
• Report charged-off accounts weekly to the proper reporting agency.
• Investigate, resolve, and make proper adjustments resulting from ACH Error claims.
• Review, research, and process Subpoenas, Levies, and Garnishments.
• Process phone queues and work order system requests professionally and in adherence to the department's KPIs.
• Work loss prevention reports to review certain risk transactions.
• Keep and ensure all member information is kept confidential.
• Assist with required audits and examinations upon supervisor request.
• Responsible for distribution and retention of operational process records.
• Maintain a thorough and current knowledge of ACH and Share Draft (check clearing) operating regulations.
• Understand compliance issues and attend training as they relate to credit union services including but not limited to: Bank Secrecy Act, Reg P, Patriot Act, and Nacha Rules.
• Maintain department compliance and work to continually minimize the Credit Union’s risk exposure in ACH processing.
• Continuously search for ways to improve procedures, processes, or workflows that will increase the efficiencies of member service provided.
• Participate in defining and maintaining the department expectations, performance standards, and goals.
• Exercise sound judgment based on company policies and regulatory legal regulations.
• Achieve exceptional internal /external member service levels.
• Define, resolve, and/or escape posting issues for resolution.
• Maintain ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility.
• Attend meetings as required.
• Participate in projects, system implementations, conversions, and upgrades as directed by credit union management.
• Define, resolve, and/or escape posting issues for resolution.
• Backup Operations Processor I

Education and/or Experience: High School diploma or the equivalent and three years of financial experience and/or training. Experience in ACH, EFT file processing, and check clearing process is a must.

Fax

225.342.5067

La Capitol Federal Credit Union is an Equal Opportunity Employer.