Electronic Services Processor

First Financial Credit Union; Pasadena (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with employer contributions

Vacation time for Union employees

Employee appreciation events

Opportunity to win trips

Job summary

Join First Financial Credit Union in Pasadena as an Electronic Services Processor, where you will support member service operations by maintaining electronic processes efficiently. This role requires at least three years of financial institution experience, encompassing a variety of responsibilities from processing wire requests to ensuring compliance with regulations.

The position offers a comprehensive benefits package including medical, dental, vision, and a 401(k) plan, along with vacation time and recognition incentives. Ideal candidates will have strong communication skills and troubleshooting abilities.

Qualifications

• Thorough knowledge of operations and Credit Union philosophy.
• Experience working in an ACH origination/electronic payments environment.
• Ability to review all incoming requests for completeness and accuracy.

Responsibilities

• Support member service operations through electronic processes.
• Process incoming and outgoing wire requests and ACH exceptions.
• Assist less experienced staff in resolving transactions.

Skills

Troubleshooting skills

Oral and written communication skills

Knowledge of consumer regulations

Attention to detail

Education

High School Diploma or equivalent

College degree preferred

Tools

Symitar core system

Job description

When you join First Financial Credit Union as Electronic Services Processor at our operations center in Pasadena, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We don't shy away from our success and work hard each day to make great things happen for our members/customers, our teams, and ourselves.

As an Electronic Services Processor, you'll support member service operations through the accurate and timely maintenance of electronic processes including but not limited to ACH/Share Draft returns/Stop Payments, ATM, debit and credit card functions. Qualified candidates will have at least one to three years of financial institution experience with a working knowledge of electronic transactions including ACH and wire requests.

Job Responsibilities

• Review all incoming request for completeness and accuracy
• Process all incoming/outgoing wire requests, ACH, & share draft exceptions
• Process all incoming mailed correspondence and faxes
• Process any and all requests requested by EVP/COO/CFO with appropriate authorization
• Process daily incoming and outgoing wire request as required with proper segregation of duties
• Complete all wires for internal Credit Union business (Accounting and Real Estate Department)
• Complete daily wire packets (documents, statements, and required approval)
• Process all Incoming/Outgoing FRB adjustments
• Process daily ACH exceptions
• Process daily reclamations (log, host, track, adjust, package)
• Process daily indemnity/affidavit forms (log, host, adjust)
• Complete ACH disputes (log, host, adjust)
• Process all applicable documentation and or letters as required
• Process share draft exceptions
• Process Large Item Notifications on FED
• Process fraud item return (adjust, host, log)
• Process Returned items
• Process Journal Vouchers
• Process ATM Network adjustments/chargebacks
• Process ATM balancing & adjustments
• Process ATM disputes/chargebacks/research
• Process Coop ATM adjustments/chargebacks
• Process Cashier's check stop payments and copies
• Process Cashier's check disbursement
• Process FSCC/Shared branch adjustments
• Process incoming mail payments & deposits
• Process and post member payroll
• Complete research & miscellaneous letters
• Complete all incoming member request
• Assist less experienced staff in resolving share account reviews/research
• Archive all required share documents
• Strong knowledge of First Financial products and services
• Answer inquiries from Branches and Member Contact Center concerning frontline processes
• Ensure that all processes are completed within timeline, and communicates any process delays to management immediately
• Prepares written correspondence to Branches and Member Contact Center for missing or incomplete requests.
• Informs Management of any potential losses or delays
• Reports status of all open tasks weekly as directed by management
• Reports all violations of internal loan policies and Government Regulations to management
• Completes or attends required compliance and/or industry training as assigned.
• Performs all duties in compliance with laws, regulations, Credit Union policies and procedures
• Must comply with all BSA and OFAC regulations

Qualifications, capabilities, and skills

• A thorough knowledge of operations and Credit Union philosophy.
• A thorough knowledge of systems and overall products and services
• Excellent troubleshooting skills.
• Some knowledge of consumer regulations and accounting principles.
• Ability to review all incoming request for completeness and accuracy is a plus.
• Effective oral and written communications skills.
• Experience working with Symitar core system is preferred.
• High School Diploma or equivalent, college degree preferred
• Three or more years financial institution experience, in an ACH origination/electronic payments environment

We offer the following exceptional benefits

• Medical, Dental, Vision, Flexible Spending Accounts and Employee Assistance Program
• Company-sponsored Life insurance, short- and long-term disability
• Voluntary Benefits with Colonial Life and Guardian
• Vacation time for Union employees
• Additional Vacation Service award for every 5 years of service
• 401(k) with 3% Safe Harbor Employer Contributions
• Incentives and Recognition based on performance
• Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)
• Employee appreciation and recognition events
• Opportunity to win trips
• Opportunities for gain sharing