Operations Processor

Eastern Bank; Boston (MA); On-site; USD 27,000 - 40,000; Full time

Job summary

Eastern Bank in Boston is seeking an Operations Processor to handle wire transactions with accuracy and adherence to procedures. The role requires following internal controls and completing daily reconciliations while providing service to customers and colleagues.

You will work with core banking systems and wire platforms, ensuring timely processing, proper authorization, and handling inquiries within deadlines.

Qualifications

• Processing wire transactions accurately and in accordance with SOPs and regulations.
• Ensure internal controls and proper authorization for each transaction.
• Complete accurate reconcilement and balancing daily.
• Provide internal and external customer service related to wire processing.
• Familiarity with core banking applications as listed (IBS core, Payplus Wire System, Five9, Pinacle, JP Morgan, Optima or Document Archive Solutions).
• Adhere to compliance requirements within processing expectations.

Responsibilities

• Process incoming and outgoing wire transactions accurately and efficiently.
• Ensure internal controls and proper authorization and authentication are addressed for each transaction.
• Complete accurate reconcilement and balancing daily.
• Provide internal and external customer service related to wire transactions.
• Wire Customer and Internal Limit Administration, Incoming Wire Processing, Outgoing Wire Processing, Wire Drawdown Processing, Wire Exceptions and Return Processing, Transactional Processing, Transactional Balancing, Account File Maintenance, Wire Investigations.
• Ability to use specific Banking Applications and execute on routine requests.

Skills

Accounting skills

Clear written and verbal communication

Deadline oriented

Tools

IBS core

Payplus Wire System

Five9

Pinacle

JP Morgan

Optima

Document Archive Solutions

Microsoft Office Suite

Job description

Hiring Range: $19.33 - $28.95

The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

The primary function of the Operations Processor:

• Process incoming and outgoing wire transactions accurately and efficiently in accordance with standard operating procedures and regulations.
• Ensure internal controls and proper authorization and authentication are addressed for each transaction.
• Complete accurate reconcilement and balancing daily.
• Provide internal and external custom service related to wire transactions.
• Wire Customer and Internal Limit Administration, Incoming Wire Processing, Outgoing Wire Processing, Wire Drawdown Processing, Wire Exceptions and Return Processing, Transactional Processing, Transactional Balancing, Account File Maintenance, Wire Investigations research
• Ability to process core level department assignments in accordance with Standard Operating Procedures.
• Possess basic knowledge and understanding of product or service related to processing assignments.
• Performs processing tasks in accordance with deadlines and escalates issues/concerns proactively. Ability to organize documents and data to ensure completeness in accordance with activities.
• Ability to use specific Banking Applications, such as IBS core, Payplus Wire System, Five9, Pinacle, JP Morgan, Optima or Document Archive Solutions. Execute on routine and general service requests.
• Understands Compliance requirements within the processing expectations and understands and adheres to internal controls imbedded in the processing routines.

Success Factors

• Ability to effectively prioritize work
• Clear written and verbal skills, willing to work in an environment that requires customer written and phone-based interaction.
• Must be able to meet deadlines and handle multiple tasks.
• Accounting skills
• Must be able to read and follow standard operating procedures.
• Ability to showcase empathy, integrity, and accountability in day-to-day work and interactions.
• General Computing – Microsoft Office Suite