Operations Specialist Wires

Atlantic Community Bankers Bank (ACBB); Glastonbury (CT); Hybrid; USD 46,000 - 49,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) with match

Generous PTO

Tuition reimbursement

Birthday holiday

Employee assistance program

Hybrid work option

Job summary

Atlantic Community Bankers Bank (ACBB) in Glastonbury, CT seeks an Operations Specialist - Wires to support domestic and international wire activity for client financial institutions and ensure timely posting and settlement.

You will investigate routine inquiries, perform OFAC verification, monitor SWIFT communications, and maintain required logs, while delivering responsive client service in line with bank procedures.

Qualifications

• High School Diploma or equivalent.
• 3+ years of bank operations or related experience.
• Experience with transaction processing, balancing, or settlement.
• Proficiency in MS Office applications.
• Excellent communication and customer service skills.
• Strong attention to detail with ability to process high-volume transactions accurately while handling multiple tasks.
• Strong verbal, mathematical and organizational skills.
• Visual and auditory skills.

Responsibilities

• Process domestic and international wire activity for client financial institutions.
• Post daily transactions and support settlement.
• Coordinate investigations and service requests.
• Maintain operational logs and respond to client inquiries.
• Monitor SWIFT and foreign exchange operations.
• Research and resolve questions and issues.
• Answer calls and emails professionally, accurately, and within expected timeframes.

Skills

Bank operations experience

Transaction processing

Attention to detail

MS Office proficiency

Customer service skills

Communication skills

Multi-tasking

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Atlantic Community Bankers Bank (ACBB)

Embark on an exciting journey with Atlantic Community Bankers Bank (ACBB), where we're shaping the future of community banking! We take pride in offering dynamic correspondent services, including loan participations, Fed Funds transactions, compliance services, settlement solutions, and more - without competing with our customer banks. Join our passionate team and help us deliver innovative solutions to community banks nationwide.

Job Title: Operations Specialist - Wires

What You Will Bring

The Operations Specialist - Wires supports the Operations department by processing domestic and international wire activity for client financial institutions. The role completes daily transaction posting and settlement support, coordinates investigations and related service requests, and maintains required operational logs. The position provides timely responses to client inquiries and ensures activity is completed in accordance with bank procedures and established schedules.

Essential Duties

• Wire Transaction Processing and Posting
• Process inbound and outbound domestic and international wire transfers for client financial institutions, including first-line review for suspicious activity.
• Process inbound wire activity and accurately post funds to client Demand Deposit Accounts in a timely manner to support settlement and account balance requirements
• Perform transactional processing that includes OFAC verification through the Bank’s bank-to-bank communication system in accordance with established schedules.
• International and Foreign Exchange Operations
• Process foreign exchange purchase and sale requests for client financial institutions and research balancing discrepancies and inquiries.
• Monitor SWIFT network communications between foreign banks and the Bank and take action on required items.
• Maintain required daily logs related to international wire activity and foreign transaction processing.
• Settlement, Monitoring, and Daily Balancing Support
• Monitor Fed account activity and balances to support wire funding and reduce daylight overdraft risk.
• Support daily incoming ACH file settlement processing for the Bank, verify entries for returns or discrepancies, and post applicable international commissions and service charges.
• Investigations, Client Support, and Issue Resolution
• Process requests related to wire investigations initiated by vendors or client financial institutions, including compliance concerns, fraud investigations, and non-receipt claims.
• Maintain working dialogue with client banks and vendors regarding international activity and service needs.
• Research and resolve questions, investigations, and technical issues.
• Answer incoming calls and emails professionally, accurately, and within expected timeframes.

Requirements

Basic Qualifications/Skills

• High School Diploma or equivalent
• A minimum of one (3+) years of bank operations or related experience required
• Experience with transaction processing, balancing, or settlement activities
• Proficiency in MS Office applications
• Excellent communication and customer service skills
• Strong attention to detail with ability to process high-volume transactions accurately while handling multiple tasks
• Strong verbal, mathematical and organizational skills
• Visual and auditory skills

Benefits Of Joining Us

• Competitive compensation package
• Comprehensive benefits package
• 401(K) with employer match
• Generous Paid Time Off (PTO) policy
• Tuition reimbursement
• Birthday holiday and additional unique benefits
• Employee Assistance Program
• Flexibility with Purpose - Hybrid roles, in-office connection.

Pay Range

$46,000 to $49,000 annually

ACBB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.