Operations Processor

Eastern Bank Careers; United States; On-site; USD 27,000 - 40,000; Full time

Job summary

Eastern Bank is seeking an Operations Processor to handle wire transactions, balance daily, and support customer interactions. You will process incoming and outgoing wires, ensure proper approvals, and maintain daily reconciliation with accuracy.

The role requires attention to deadlines, strong accuracy, and familiarity with banking applications such as IBS Core and PayPlus Wire System. Excellent communication and a customer-service mindset are essential.

Qualifications

• Process wire transactions accurately following SOPs and regulations.
• Maintain internal controls and proper authorization for each transaction.
• Balance and reconcile daily with accuracy.
• Provide internal and external service related to wire transactions.
• Adhere to compliance requirements and internal controls.
• Proficient with banking applications and standard procedures.
• Proactive in meeting deadlines and organizing documents.

Responsibilities

• Process incoming and outgoing wire transactions accurately.
• Ensure controls and authentication for each transaction.
• Reconcile and balance daily.
• Provide customer service related to wires.
• Handle various wire processing tasks and investigations.
• Read and follow standard operating procedures.
• Use banking applications like IBS Core and Wire Systems.

Skills

Wire processing

Attention to detail

Ability to prioritize work

Customer service

Written and verbal communication

Accounting skills

Microsoft Office

Tools

IBS core

PayPlus Wire System

Five9

Pinnacle

Document Archive Solutions

Job description

Hiring Range: $19.33 - $28.95

The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

The primary function of the Operations Processor:

• Process incoming and outgoing wire transactions accurately and efficiently in accordance with standard operating procedures and regulations.
• Ensure internal controls and proper authorization and authentication are addressed for each transaction.
• Complete accurate reconcilement and balancing daily.
• Provide internal and external custom service related to wire transactions.
• Wire Customer and Internal Limit Administration, Incoming Wire Processing, Outgoing Wire Processing, Wire Drawdown Processing, Wire Exceptions and Return Processing, Transactional Processing, Transactional Balancing, Account File Maintenance, Wire Investigations research
• Ability to process core level department assignments in accordance with Standard Operating Procedures.
• Possess basic knowledge and understanding of product or service related to processing assignments.
• Performs processing tasks in accordance with deadlines and escalates issues/concerns proactively. Ability to organize documents and data to ensure completeness in accordance with activities.
• Ability to use specific Banking Applications, such as IBS core, Payplus Wire System, Five9, Pinacle, JP Morgan, Optima or Document Archive Solutions. Execute on routine and general service requests.
• Understands Compliance requirements within the processing expectations and understands and adheres to internal controls imbedded in the processing routines.
• Success Factors
• Ability to effectively prioritize work
• Clear written and verbal skills, willing to work in an environment that requires customer written and phone-based interaction.
• Must be able to meet deadlines and handle multiple tasks.
• Accounting skills
• Must be able to read and follow standard operating procedures.
• Ability to showcase empathy, integrity, and accountability in day-to-day work and interactions.
• General Computing – Microsoft Office Suite