Knowledge Manager: AI Governance & Process Optimization

Booz Allen Hamilton; Washington (District of Columbia); Hybrid; USD 55,000 - 126,000; Full time

Job summary

Booz Allen Hamilton is seeking a Business Process Specialist to analyze client operations, identifying improvements and driving governance. You will design data collection plans, facilitate workshops, and communicate research using knowledge management tools to key stakeholders.

Successful candidates will have 3+ years of knowledge-management experience, a TS/SCI clearance with polygraph, and a track record of leading cross-functional teams to deliver process improvements and strategic outcomes.

Qualifications

• 3+ years of experience providing knowledge management support to enable information sharing among analysts and organizations by creating a knowledge management framework, including designing processes and protocol for storing, accessing, and updating information
• Experience leading and directing various teams to achieve high-performance outcomes with DoD or IC agencies
• Experience leading process improvement and modernization efforts to enhance governance, optimize business functions, improve AI capabilities, and promote collaboration
• Experience developing and delivering executive‑level communications, including briefings, talking points, and strategic project plans, to inform senior leadership decisions
• Knowledge of business application software for presentations, word processing, and SharePoint-based websites, including Microsoft Office Suite
• Ability to provide senior program and project management support, including assisting with developing strategic plans, policies, SOPs, and organizational performance metrics in a manner that enhances organizational efficiency, reduces time spent searching for information, and supports data-driven decision-making
• Ability to lead organizational engagement, facilitating meetings and data working groups, representing the directorate to IC and DoD partners, and providing actionable insights through metrics analysis and performance assessments
• TS/SCI clearance with a polygraph
• Bachelor’s degree in a Business or Management field and 3+ years of experience in a program management, all-source or IC operations, or cross-functional business analysis role, or 7+ years of experience in a program management, all-source or IC operations, or cross-functional business analysis role in lieu of a degree

Responsibilities

• Analyze client operations to identify improvements.
• Design data collection plans and facilitate workshops.
• Communicate research using knowledge management tools to stakeholders for understanding and agreement.
• Provide process improvement recommendations with measurable results.
• Leverage AI governance concepts while developing governance and analytics capabilities.
• Support senior leadership decisions with data-driven insights.

Skills

Knowledge management

Leadership

Process improvement

Executive communications

MS Office Suite

Program management

Stakeholder engagement

TS/SCI with polygraph

Education

Bachelor’s degree in Business or Management

3+ years program management, all-source, or IC operations

7+ years experience in lieu of degree

Tools

Tableau

Job description

Booz Allen Hamilton is seeking a Business Process Specialist to analyze client operations, identifying improvements and driving governance. You will design data collection plans, facilitate workshops, and communicate research using knowledge management tools to key stakeholders.

Successful candidates will have 3+ years of knowledge-management experience, a TS/SCI clearance with polygraph, and a track record of leading cross-functional teams to deliver process improvements and strategic outcomes.