Operations & Process Improvement Analyst (Hybrid)

Card Kingdom, Inc.; Monroe (WA); Hybrid; USD 78,000 - 98,000; Full time

Benefits offered by this job

Health benefits

401(k) with Safe Harbor match

PTO 5 weeks

Holidays

Remote work opportunities

Employee discounts

Job summary

Card Kingdom, Inc. seeks an Operations Process Analyst in Monroe, WA. This full-time role focuses on documenting processes, standardizing SOPs, and improving operational efficiency across the fulfillment workflow in a hybrid on-site setting.

You will design time and motion studies, build labor models in Excel, and collaborate with managers to translate findings into clear standards and actionable data to drive improvements.

Qualifications

• 2-4 years of experience in an operations, industrial engineering, or process improvement role - ideally in a warehouse, fulfillment, or manufacturing environment
• Hands-on experience conducting time and motion studies or developing labor standards
• Experience writing, managing, or auditing SOPs in an operational setting
• Ability to build labor or staffing models in Excel; comfortable working with large, complex datasets
• Experience with SQL and data modeling for pulling and validating operational data
• Strong communication skills - able to translate technical findings into clear language for non-technical stakeholders
• Lean, Six Sigma, or comparable process improvement background (formal certification not required)

Responsibilities

• Assist in managing and executing the Document Management System for Standard Operating Procedures, ensuring SOPs are current, accessible, and consistently formatted.
• Partner with Operational Managers to write, revise, and retire SOPs as processes evolve.
• Conduct regular process audits to verify adherence to documented standards and identify gaps.
• Design and execute time and motion studies across card operations workflows.
• Develop and maintain labor standards based on observed and measured performance data.
• Translate standards into actionable benchmarks for Managers and Supervisors.
• Build and maintain the Operations teams labor models that connect volume forecasts to headcount and shift requirements.
• Support headcount planning cycles with data-backed recommendations for staffing levels.
• Identify capacity constraints or surplus early, giving management actionable insight to adjust.
• Perform ad hoc business and operational analysis as prioritized by the Business Operations team.
• Collaborate across departments to gather process input, share findings, and drive adoption of changes.

Skills

Operations experience

Time and motion studies

SOPs management

Labor models in Excel

SQL data modeling

Strong communication

Lean Six Sigma

Tools

Excel

SQL

Job description

Card Kingdom, Inc. seeks an Operations Process Analyst in Monroe, WA. This full-time role focuses on documenting processes, standardizing SOPs, and improving operational efficiency across the fulfillment workflow in a hybrid on-site setting.

You will design time and motion studies, build labor models in Excel, and collaborate with managers to translate findings into clear standards and actionable data to drive improvements.