Operations & Process Excellence Specialist

Mathematica, Inc.; Washington (District of Columbia); Remote; USD 70,000 - 85,000; Full time

Job summary

Mathematica is seeking a Business Operations Specialist to coordinate core operational processes, governance workflows, and cross-functional initiatives across the organization. The role supports PR processes, scheduling, and documentation management while advancing CX initiatives and KPI measurement.

You’ll drive workflow automation using Power Automate and SharePoint, with periodic travel to Princeton, NJ or Washington, DC offices as needed.

Qualifications

• BA/BS degree or equivalent work experience in operations or a related field.
• 3-5 years of experience in business operations or project operations.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint).
• Experience with workflow automation tools such as Power Automate.
• Experience documenting processes and supporting workflow development.
• Familiarity with data analysis, KPI reporting, and performance measurement.
• Experience supporting Client Experience (CX) programs including surveys.

Responsibilities

• Coordinate and support execution of project review (PR) processes across initiatives, including timelines, materials, and stakeholder participation
• Serve as the primary point of contact for PR-related coordination and communication; route issues to appropriate stakeholders for resolution
• Monitor operational issues (e.g., support tickets), while coordinating resolution with appropriate stakeholders and escalating risks as needed
• Maintain established governance workflows and support consistency and compliance across operational processes
• Support the development and delivery of Client Experience (CX) initiatives, including survey deployment, response tracking, and data management
• Review and analyze CX data and operational metrics to identify trends, and potential areas for further review
• Contribute to the development of CX-related materials, including training content, communications, and documentation
• Summarize CX insights and support implementation of approved process and operational improvements
• Support the maintenance and periodic refinement of KPIs across Business Operations, including risk management and client experience metrics
• Compile, maintain, and prepare routine KPI reports to support leadership visibility and decision-making
• Apply established KPI definitions, data sources, and reporting standards consistently
• Identify and recommend opportunities to improve reporting efficiency within established performance-measurement processes
• Develop and maintain schedules across initiatives and operational workflows based on priorities
• Identify scheduling conflicts and workflow bottlenecks and coordinate resolution with stakeholders
• Recommend improvements to scheduling practices to increase efficiency and visibility for stakeholders
• Capture and document key decisions, risks, outcomes, and client-facing materials, using established standards
• Maintain SOPs, templates, and documentation, and update for consistency and accessibility across teams
• Identify potential gaps and inefficiencies in operational processes and support improvements
• Support the maintenance and continuous improvement of assigned operational processes across initiatives
• Develop and maintain workflow automations and system configurations using established tools (e.g., Power Automate, SharePoint)
• Translate business requirements into workflow configurations that reduce manual effort and improve data accuracy
• Identify system usability issues and recommend improvements or integration needs
• Coordinate with cross-functional teams regarding priorities, timelines, and deliverables
• Communicate process updates, expectations, and timelines clearly, and follow up with stakeholders on actions
• Build effective working relationships and provide support to users adopting updated processes and tools

Skills

MS Office proficiency

Power Automate

Workflow documentation

Data analysis

CX programs support

Strong written communication

Education

Bachelor's degree (BA/BS) or equivalent

Tools

SharePoint

Excel

PowerPoint

Outlook

Word

Job description

Mathematica is seeking a Business Operations Specialist to coordinate core operational processes, governance workflows, and cross-functional initiatives across the organization. The role supports PR processes, scheduling, and documentation management while advancing CX initiatives and KPI measurement.

You’ll drive workflow automation using Power Automate and SharePoint, with periodic travel to Princeton, NJ or Washington, DC offices as needed.