Business Operations Specialist (Remote Eligible)

Mathematica, Inc.; Northern (KY); Hybrid; USD 70,000 - 85,000; Full time

Job summary

Mathematica seeks a Business Operations Specialist to coordinate core operational processes, governance workflows, and cross-functional initiatives that drive program execution across the organization.

The role focuses on project review, scheduling, and documentation management, while supporting CX initiatives, KPI reporting, and workflow automation using tools like Power Automate and SharePoint.

Qualifications

• Bachelor’s degree and 3–5 years in business operations or related field.
• Proficiency with Microsoft Office and SharePoint; data analysis experience.
• Experience with workflow automation and KPI reporting.
• Strong written communication and training-material development.

Responsibilities

• Coordinate and support execution of PR processes across initiatives.
• Serve as primary contact for PR coordination and communication.
• Monitor operational issues and escalate risks as needed.
• Maintain governance workflows for consistency and compliance.
• Support CX initiatives, surveys, data management and reporting.
• Develop KPI reports and support leadership visibility.
• Create SOPs, templates, and documentation to standardize processes.
• Develop workflows and automation to reduce manual effort.

Skills

Microsoft Office Suite

Excel

PowerPoint

Word

Outlook

SharePoint

Data analysis

Written communication

Education

Bachelor’s degree (BA/BS)

Tools

Power Automate

Job description

About Mathematica:

Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding using data science and analytics. Our work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development.

Mathematica offers our employees competitive salaries and a comprehensive benefits package, as well as the advantages of being 100 percent employee owned. As an employee stock owner, you will experience financial benefits of ESOP holdings that have increased in tandem with the company’s growth and financial strength. You will also be part of an independent, employee-owned firm that is able to define and further our mission, enhance our quality and accountability, and steadily grow our financial strength.

Read more about our benefits here:Benefits at a Glance.

Primary Duties and Responsibilities:

The Business Operations Specialist supports and coordinates coreoperational processes, governance workflows, and cross-functional initiativesthat contribute to effective program execution across the organization.
This role supports key operational functions—including projectreview (PR) processes, scheduling coordination, and documentationmanagement—and identifies opportunities to improve efficiency, consistency,and data quality. The Specialist works across teams to coordinate stakeholders; support streamlined workflows and contribute to processimprovements and workflow automation. The role also supports Client Experience(CX) initiatives and performance measurement activities, including KPI maintenance and reporting, to support organizational insight and continuous improvement.

Core Responsibilities

Initiative Operations & Governance:

• Coordinate and support execution of project review(PR) processes across initiatives, including timelines,materials, and stakeholder participation
• Serve as the primary point of contact for PR-relatedcoordination and communication; route issues to appropriate stakeholders for resolution
• Monitor operational issues (e.g., supporttickets), while coordinating resolution with appropriate stakeholders and escalating risks as needed
• Maintain established governance workflows and support consistency and compliance acrossoperational processes

Client Experience (CX) & Operational Insights:

• Support the development and delivery of ClientExperience (CX) initiatives, including survey deployment, responsetracking, and data management
• Review and analyze CX data and operational metrics to identifytrends, and potential areas for further review
• Contribute to the development of CX-relatedmaterials, including training content, communications, and documentation
• Summarize CX insights and support implementation of approved process and operational improvements

KPI Development & Performance Monitoring:

• Support the maintenance and periodic refinement of keyperformance indicators (KPIs) across Business Operations, including riskmanagement and client experience metrics
• Compile, maintain, and prepare routine KPI reports to supportleadership visibility and decision-making
• Apply establishedKPIdefinitions, data sources, and reporting standards consistently
• Identify and recommend opportunities to improve reporting efficiency within established performance-measurement processes

Scheduling & Resource Coordination:

• Develop and maintain schedules acrossinitiatives and operational workflows based on established priorities, timelines, andresource availability
• Identify scheduling conflicts andworkflow bottlenecks and coordinate resolution with relevant stakeholders
• Recommend improvements to scheduling practices to increase efficiency and visibility for stakeholders

Documentation & Process Standardization:

• Capture and document key decisions,risks, outcomes, and client-facing materials, using established standards for clarity, accuracy,and consistency
• Maintain standard operating procedures (SOPs), templates,and documentation, and recommend updates to support consistency and accessibility acrossteams

Process Improvement & Operational Excellence:

• Identify potential gaps and inefficiencies in operationalprocesses and support implementation of approved improvements
• Support the maintenance and continuous improvement ofassigned operational processes across initiatives

Systems & Workflow Automation:

• Develop and maintain workflow automations and system configurations using established tools and requirements (e.g., Power Automate, SharePoint)
• Assist with translating defined business requirementsinto workflow configurations that reduce manual effort and improve dataaccuracy
• Identifysystem usability issues and recommend improvements or integration needs toappropriate stakeholders

Stakeholder Engagement & Communication:

• Coordinate with cross-functional teams regarding established priorities, timelines, and deliverables
• Communicate process updates, expectations, andtimelines clearly, and follow up with stakeholders regarding assigned actions
• Build effective working relationships and provide support to users adopting updated processes andtools

Required Qualifications:

• Bachelor’s degree (BA/BS) required; equivalent combinations of education and relevant work experience will be considered
• 3–5 years of experience in business operations, project operations, or a related field
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and SharePoint
• Experience with workflow automation tools (e.g., Power Automate)
• Experience with process documentation and supporting workflow development
• Familiarity with data analysis, routine KPI reporting, and established performance measurement processes
• Experience supporting Client Experience (CX) programs, including survey tools, response analysis, and feedback synthesis
• Strong written communication skills, including experience developing training materials, operational documentation, and stakeholder communications
• Ability to organize and summarize information clearly for operational use

Periodic travel to the Mathematica Princeton, NJ or Washington, DC office may be required.

This position offers an anticipated base salary of $70,000 - $85,000 annually.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, age, national origin, religion, orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

At Mathematica, we understand the importance of building relationships with colleagues. If you’re not located near one of our offices but would like opportunities to meet up with co-workers, we offer coworking spaces where available. Ask your Talent Acquisition partner for more information about this opportunity and whether it’s an option in your area.

Any offer of employment will be contingent upon passing a background check. Various federal agencies with whom we contract require that staff successfully undergo security clearance as a condition of working on the project. If you are assigned to such a project, you will be required to obtain the requisite security clearance. Additionally, if you participate in or complete the application process and are denied, Mathematica may choose to terminate your employment.

We take pride in our employees and in their commitment to excellence. We encourage staff to collaborate in developing creative solutions to difficult problems and to share the responsibility and enjoyment of carrying out complex projects. This collegial spirit has helped us earn our reputation for innovative and high-quality work.