Business Operations Specialist (Remote Eligible)

Mathematica; Cambridge (MA); On-site; USD 70,000 - 85,000; Full time

Job summary

Mathematica in Cambridge, MA is seeking a Business Operations Specialist to coordinate core operational processes and governance workflows across the organization. You will support project review, scheduling, documentation, and KPI reporting to improve efficiency and data quality.

You will work cross‑functionally to drive CX initiatives, develop performance metrics, and translate business requirements into automated workflows using Power Automate and SharePoint. Some travel may be required.

Qualifications

• Bachelor’s degree required; applicable experience considered
• 3–5 years in business operations, project operations, or related field
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint)
• Experience with workflow automation tools (e.g., Power Automate)
• Experience with process documentation and supporting workflow development
• Familiarity with data analysis, KPI reporting, and performance measurement processes
• Experience supporting Client Experience (CX) programs, including survey tools and feedback synthesis
• Strong written communication and ability to summarize information clearly for operational use

Responsibilities

• Coordinate and support execution of project review (PR) processes across initiatives, including timelines, materials, and stakeholder participation
• Serve as the primary point of contact for PR‑related coordination and communication; route issues to appropriate stakeholders for resolution
• Monitor operational issues (e.g., support tickets), coordinating resolution and escalating risks as needed
• Maintain governance workflows and support consistency across operational processes
• Develop and deliver CX initiatives, including survey deployment and data management
• Review and analyze CX data and metrics to identify trends and areas for review
• Summarize CX insights and support implementation of process improvements
• Maintain KPI reports and support leadership visibility and decision-making
• Develop schedules across initiatives and resources
• Identify scheduling conflicts and bottlenecks and coordinate resolution
• Suggest improvements to scheduling practices for efficiency
• Document key decisions and risks with clarity
• Maintain SOPs and documentation; support accessibility across teams
• Identify gaps in processes and support improvements
• Support automation and system configurations using tools like Power Automate and SharePoint
• Translate business requirements into workflows and improve data accuracy
• Collaborate with stakeholders and communicate updates and timelines

Skills

MS Office skills

CX programs

Communication

Project coordination

Data analysis

Documentation

Cross-functional collaboration

Summarizing information

Education

Bachelor’s degree (BA/BS)

Tools

Power Automate

SharePoint

Excel

PowerPoint

Job description

About Mathematica

Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding using data science and analytics. Our work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development.

Mathematica offers our employees competitive salaries and a comprehensive benefits package, as well as the advantages of being 100 percent employee owned. As an employee stock owner, you will experience financial benefits of ESOP holdings that have increased in tandem with the company’s growth and financial strength. You will also be part of an independent, employee-owned firm that is able to define and further our mission, enhance our quality and accountability, and steadily grow our financial strength.

Read more about our benefits here: Benefits at a Glance.

Primary Duties And Responsibilities

The Business Operations Specialist supports and coordinates core operational processes, governance workflows, and cross‑functional initiatives that contribute to effective program execution across the organization.

This role supports key operational functions—including project review (PR) processes, scheduling coordination, and documentation management—and identifies opportunities to improve efficiency, consistency, and data quality. The Specialist works across teams to coordinate stakeholders; support streamlined workflows and contribute to process improvements and workflow automation. The role also supports Client Experience (CX) initiatives and performance measurement activities, including KPI maintenance and reporting, to support organizational insight and continuous improvement.

Core Responsibilities

Initiative Operations & Governance:

• Coordinate and support execution of project review (PR) processes across initiatives, including timelines, materials, and stakeholder participation
• Serve as the primary point of contact for PR‑related coordination and communication; route issues to appropriate stakeholders for resolution
• Monitor operational issues (e.g., support tickets), while coordinating resolution with appropriate stakeholders and escalating risks as needed
• Maintain established governance workflows and support consistency and compliance across operational processes

Client Experience (CX) & Operational Insights:

• Support the development and delivery of Client Experience (CX) initiatives, including survey deployment, response tracking, and data management
• Review and analyze CX data and operational metrics to identify trends, and potential areas for further review
• Contribute to the development of CX‑related materials, including training content, communications, and documentation
• Summarize CX insights and support implementation of approved process and operational improvements

KPI Development & Performance Monitoring:

• Support the maintenance and periodic refinement of key performance indicators (KPIs) across Business Operations, including risk management and client experience metrics
• Compile, maintain, and prepare routine KPI reports to support leadership visibility and decision‑making
• Apply established KPI definitions, data sources, and reporting standards consistently
• Identify and recommend opportunities to improve reporting efficiency within established performance‑measurement processes

Scheduling & Resource Coordination:

• Develop and maintain schedules across initiatives and operational workflows based on established priorities, timelines, and resource availability
• Identify scheduling conflicts and workflow bottlenecks and coordinate resolution with relevant stakeholders
• Recommend improvements to scheduling practices to increase efficiency and visibility for stakeholders

Documentation & Process Standardization:

• Capture and document key decisions, risks, outcomes, and client‑facing materials, using established standards for clarity, accuracy, and consistency
• Maintain standard operating procedures (SOPs), templates, and documentation, and recommend updates to support consistency and accessibility across teams

Process Improvement & Operational Excellence:

• Identify potential gaps and inefficiencies in operational processes and support implementation of approved improvements
• Support the maintenance and continuous improvement of assigned operational processes across initiatives

Systems & Workflow Automation:

• Develop and maintain workflow automations and system configurations using established tools and requirements (e.g., Power Automate, SharePoint)
• Assist with translating defined business requirements into workflow configurations that reduce manual effort and improve data accuracy
• Identify system usability issues and recommend improvements or integration needs to appropriate stakeholders

Stakeholder Engagement & Communication:

• Coordinate with cross‑functional teams regarding established priorities, timelines, and deliverables
• Communicate process updates, expectations, and timelines clearly, and follow up with stakeholders regarding assigned actions
• Build effective working relationships and provide support to users adopting updated processes and tools

Required Qualifications

• Bachelor’s degree (BA/BS) required; equivalent combinations of education and relevant work experience will be considered
• 3–5 years of experience in business operations, project operations, or a related field
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and SharePoint
• Experience with workflow automation tools (e.g., Power Automate)
• Experience with process documentation and supporting workflow development
• Familiarity with data analysis, routine KPI reporting, and established performance measurement processes
• Experience supporting Client Experience (CX) programs, including survey tools, response analysis, and feedback synthesis
• Strong written communication skills, including experience developing training materials, operational documentation, and stakeholder communications
• Ability to organize and summarize information clearly for operational use

Periodic travel to the Mathematica Princeton, NJ or Washington, DC office may be required.

This position offers an anticipated base salary of $70,000 - $85,000 annually.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, age, national origin, religion, orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

At Mathematica, we understand the importance of building relationships with colleagues. If you’re not located near one of our offices but would like opportunities to meet up with co-workers, we offer coworking spaces where available. Ask your Talent Acquisition partner for more information about this opportunity and whether it’s an option in your area.

Any offer of employment will be contingent upon passing a background check. Various federal agencies with whom we contract require that staff successfully undergo security clearance as a condition of working on the project. If you are assigned to such a project, you will be required to obtain the requisite security clearance. Additionally, if you participate in or complete the application process and are denied, Mathematica may choose to terminate your employment.

We take pride in our employees and in their commitment to excellence. We encourage staff to collaborate in developing creative solutions to difficult problems and to share the responsibility and enjoyment of carrying out complex projects. This collegial spirit has helped us earn our reputation for innovative and high‑quality work.