Operations Pro: Process Improvement & Reporting

Gallagher; Cockeysville (MD); On-site; Confidential; Full time

Job summary

Gallagher is seeking an organized office manager to supervise daily operations in our Maryland office. The role supports administration and customer service teams, ensuring policies are followed and staff are well-trained.

You'll prepare reports, monitor procedures for efficiency, and help improve reporting, information flow, and planning. A Bachelor's degree and strong communication skills are required; no prior experience is necessary, with opportunities for growth in a collaborative,

Qualifications

• Required: Bachelor's degree; No experience required. Prior office management experience. Excellent communication skills (oral/written).
• Preferred: Behaviors: Excellent attention to detail. Ability to multi-task.

Responsibilities

• Supervises the day-to-day operation, people, and processes of one or two support areas (generally administration and customer service) in compliance with established policies and procedures.
• Participates in developing, interpreting and implementing policies and procedures.
• Prepares related reports and audits current procedures to monitor efficiency of operations.
• Facilitates better management reporting, information flow, and business planning; Management of and increase in the effectiveness and efficiency of support services; and Oversight of financial management systems and internal expenses.
• Does not directly manage employees, but may direct others.

Skills

Excellent communication

Education

Bachelor's degree

Job description

Gallagher is seeking an organized office manager to supervise daily operations in our Maryland office. The role supports administration and customer service teams, ensuring policies are followed and staff are well-trained.

You'll prepare reports, monitor procedures for efficiency, and help improve reporting, information flow, and planning. A Bachelor's degree and strong communication skills are required; no prior experience is necessary, with opportunities for growth in a collaborative,