Operations Specialist

Arthur J. Gallagher & Co. (AJG); Cockeysville (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Gallagher Benefit Services in Maryland seeks an office administrator for day-to-day supervision of support areas, ensuring compliance with policies and procedures. The role involves coordinating staff, reporting, and training to improve efficiency and service delivery.

Qualifications include a Bachelor's degree and strong communication skills; prior office management experience is a plus. This position offers competitive compensation, comprehensive benefits, and opportunities for career

Qualifications

• Bachelor's degree required; No experience needed.
• Prior office management experience is preferred.
• Excellent communication skills (oral and written).

Responsibilities

• Supervises day-to-day operation of one or two support areas in compliance with policies.
• Prepares reports and audits procedures to monitor efficiency of operations.
• Provides staff training and supports processes and internal controls.

Skills

Communication skills

Education

Bachelor's degree

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.

If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How you'll make an impact

Supervises the day-to-day operation, people, and processes of one or two support areas (generally administration and customer service) in compliance with established policies and procedures. Participates in developing, interpreting and implementing policies and procedures. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Further accountabilities include: Improvement of operational systems, processes, and policies; Facilitating better management reporting, information flow, and business planning; Management of and increase in the effectiveness and efficiency of support services; and Oversight of financial management systems and internal expenses. Does not directly manage employees, but may direct others.

About You

Required: Bachelor's degree; No experience required. Prior office management experience. Excellent communication skills (oral/written). Preferred: Behaviors: Excellent attention to detail. Ability to multi-task.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)