Operations Specialist

Gallagher; Rockville (MD); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

People-first culture

Global reach with local impact

Job summary

Gallagher Benefit Services is seeking an office management professional to oversee day-to-day operations and supervise administrative staff. You will ensure policy compliance, generate reports, and drive process improvements to support efficient operations across teams.

The role emphasizes clear communication, attention to detail, and the ability to multi-task in a fast-paced environment. Gallagher offers a collaborative culture and comprehensive benefits.

Qualifications

• Bachelor's degree; no experience required.
• Prior office management experience.
• Excellent oral and written communication skills.

Responsibilities

• Supervises the day-to-day operation, people, and processes of one or two support areas (administration and customer service).
• Prepares related reports and audits current procedures to monitor efficiency of operations.
• Implements policies, improves reporting and information flow, and supports financial management where applicable.

Skills

Communication

Attention to detail

Multi-tasking

Education

Bachelor's degree

Job description

Introduction

At Gallagher Benefit Services, you e22re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it e22s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We e22re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you e22re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Introduction

At Gallagher Benefit Services, you e22re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it e22s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We e22re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you e22re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How You\'ll Make An Impact

Supervises the day-to-day operation, people, and processes of one or two support areas (generally administration and customer service) in compliance with established policies and procedures. Participates in developing, interpreting and implementing policies and procedures. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Further accountabilities include: Improvement of operational systems, processes, and policies; Facilitating better management reporting, information flow, and business planning; Management of and increase in the effectiveness and efficiency of support services; and Oversight of financial management systems and internal expenses. Does not directly manage employees, but may direct others.

About You

Required: Bachelor\'s degree; No experience required. Prior office management experience. Excellent communication skills (oral/written).

Preferred:

Behaviors: Excellent attention to detail. Ability to multi-task.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation


• Comprehensive benefits programs designed to support your well-being


• Career development opportunities and ongoing learning


• A collaborative, people-first culture with accessible leadership


• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn e22t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)