Operations Specialist

Gallagher; Cockeysville (MD); On-site; Confidential; Full time

Job summary

Gallagher is seeking an organized office manager to supervise daily operations in our Maryland office. The role supports administration and customer service teams, ensuring policies are followed and staff are well-trained.

You'll prepare reports, monitor procedures for efficiency, and help improve reporting, information flow, and planning. A Bachelor's degree and strong communication skills are required; no prior experience is necessary, with opportunities for growth in a collaborative,

Qualifications

• Required: Bachelor's degree; No experience required. Prior office management experience. Excellent communication skills (oral/written).
• Preferred: Behaviors: Excellent attention to detail. Ability to multi-task.

Responsibilities

• Supervises the day-to-day operation, people, and processes of one or two support areas (generally administration and customer service) in compliance with established policies and procedures.
• Participates in developing, interpreting and implementing policies and procedures.
• Prepares related reports and audits current procedures to monitor efficiency of operations.
• Facilitates better management reporting, information flow, and business planning; Management of and increase in the effectiveness and efficiency of support services; and Oversight of financial management systems and internal expenses.
• Does not directly manage employees, but may direct others.

Skills

Excellent communication

Education

Bachelor's degree

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

How You'll Make An Impact

Supervises the day-to-day operation, people, and processes of one or two support areas (generally administration and customer service) in compliance with established policies and procedures. Participates in developing, interpreting and implementing policies and procedures. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Further accountabilities include: Improvement of operational systems, processes, and policies; Facilitating better management reporting, information flow, and business planning; Management of and increase in the effectiveness and efficiency of support services; and Oversight of financial management systems and internal expenses. Does not directly manage employees, but may direct others.

About You

Required: Bachelor's degree; No experience required. Prior office management experience. Excellent communication skills (oral/written).

Preferred:

• Behaviors: Excellent attention to detail. Ability to multi-task.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)