Operations Performance Management Specialist

Health Care Service Corp.; Richardson (TX); Hybrid; USD 70,000 - 126,000; Full time

Job summary

Health Care Service Corporation is seeking a data-focused analyst to develop and deliver operational performance reporting that informs decision-making. The role analyzes data, builds reporting solutions, and translates business needs into accurate insights while adhering to data governance standards.

You will identify improvement opportunities, leverage data and tools to enhance efficiency, and support standardized reporting across the organization.

Qualifications

• Bachelor’s degree and 3 years of experience or 7 years of experience in related areas.
• Experience with Governance, Risk and Compliance concepts and processes.
• Experience with a GRC Solution.
• Experienced in tracking and organizing information.
• Experienced in desktop tools for tracking and managing information.
• Experienced in leading work efforts and simple project management.
• Experienced in preparing and reporting status.
• Knowledge of corporate operations, including business partner operations and policies.
• Clear and concise verbal and written communication skills.
• Time-management and project-management skills.
• Ability to collaborate across business and IT.

Responsibilities

• Develop and deliver operational performance reporting.
• Analyze data, develop reporting solutions, and translate business requirements into insights.
• Adhere to data governance standards and drive standardized, scalable, and automated reporting.
• Identify opportunities to improve efficiency and effectiveness using data, tools, and system capabilities.

Skills

SQL

Python

R

Tableau

Power BI

Alteryx

UiPath

Project management

Communication

GRC concepts

Education

Bachelor’s degree

Tools

GRC Solution

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Positioned at the intersection of data, technology, and business operations, this role supports the development and delivery of operational performance reporting to enable informed decision-making. The Specialist independently analyzes data, develops reporting solutions, and translates business requirements into accurate, actionable insights, adhering to established data governance standards. This role advances standardized, scalable, and automated reporting by identifying improvement opportunities and leveraging data, tools, and system capabilities to improve efficiency and effectiveness.

Job Requirements

• Bachelor’s degree and 3 years of experience with a broad range of exposure to system analysis, application development, database design and administration, or 7 years of experience with a broad range of exposure to systems analysis, application development and administration.
• Experience with and understanding of Governance, Risk and Compliance concepts and processes (e.g. policies, audits, controls metrics)
• Experience with a GRC Solution
• Experienced in tracking and organizing information
• Experienced in various desktop tools for tracking and managing information
• Experienced in leading work efforts, simple project management
• Experienced in preparing and reporting status
• Knowledge of corporate operations, including business partner operations, compliance support, code of conduct, and corporate policies and procedures.
• Knowledge of organization structure and responsibilities, regulatory policies and procedures and other subsidiary operations.
• Clear and concise verbal and written communication skills, including the ability to articulate complex concepts to various technical and non-technical audiences.
• Time-management, and project-management skills.
• Collaborate well with individuals across the business and IT, as well as at all levels of the organization.
• Experienced in areas of sensitivity, listening/receptivity, leading and motivating others, and open to the opportunities of new ideas and approaches proposed by auditees and project leaders.
• Work Independently, with guidance in only the most complex situations

Preferred Job Requirements

• Bachelor’s degree in related field (e.g., Business Analytics, Data Analytics, Data Science, Statistics, Mathematics, Economics, Information Systems, Computer Science, Operations Management)
• Demonstrated progression in applying analytical, technical, and business domain knowledge to solve moderately complex problems with limited oversight.
• Strong proficiency in programming and query languages (e.g., SQL, Python, R) with the ability to independently develop, optimize, and troubleshoot queries.
• Ability to create dynamic and engaging dashboards leveraging data visualization tools such as Tableau and/or Power BI.
• Experience using automation tools (e.g., Alteryx, UiPath) to support data preparation, workflow execution, and process improvements.
• Solid project management skills, including the ability to manage multiple priorities, track deliverables, and resolve issues in moderately complex initiatives.

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• plus other incentives

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Flex employees are expected to be in the office a minimum of three days a week. Management will have discretion to modify an employee's weekly schedule for exigent circumstances.

Base Pay Range

$69,800.00 - $125,900.00

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Accommodation Requests

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.

Please note that only requests for accommodations in the application process will be returned.